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  2. Support
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Delivery and order tracking

My parcel has arrived at an unknown pick-up point, what should I do? First, go to the carrier's website and use you... See more
My parcel is stuck or lost, what should I do? Please reach out to Ledger support. In the ema... See more
Where can I find my tracking number? Standard delivery (Colissimo) Express delivery... See more
Can I change my preferred shipping method? No, once an order is placed, we won't be able t... See more
Can I update my shipping details? In most cases, there is a a 1-day window betwee... See more
How long will it take for my order to reach me?  Important notice regarding expected delivery ... See more
Do you ship orders during weekends and bank holidays? No, orders do not ship during weekends or publi... See more
Where are orders shipped from? All Ledger orders placed from the Ledger store ... See more
Does DHL deliver to post office (PO) boxes? DHL Express does not deliver to PO boxes in eve... See more
Will I need to sign a receipt when my order is delivered? Yes, by default both the standard and express d... See more
Is express delivery available in all countries? No, express delivery is not available in the fo... See more
Who will deliver my order? DHL Express (express delivery) and Colissimo (... See more
Does COVID-19 impact shipping? Yes, it does. Due to local restrictions, carrie... See more
  1. Ledger Support
  2. Support
  3. Orders and Shipping
  4. Delivery and order tracking