1. Ledger Support
  2. Support
  3. Technical issues
  4. Common issues

Common issues

Connection issues See more
Contact Us You can reach out to us via various channels th... See more
Troubleshoot error "Battery cannot charge" on Nano X This article explains how to troubleshoot the e... See more
Weekly Tech Update - June 15, 2022 Wendy and Prinjal from Ledger Support were live... See more
Swapping BTT (old) for BTT (new) This article describes how to swap old BTT toke... See more
I can't see my MATIC (Polygon) in Ledger Live This article covers the most frequent situation... See more
Why is my deposit or transaction not showing in Ledger Live? Are you missing an asset or can’t see a deposit... See more
I can’t find my accounts in Ledger Live This article covers the situation when you can’... See more
Don’t have your Recovery phrase? Before you can update your device, you need to ... See more
Wrong private keys for account Spending crypto from an account in Ledger Live... See more
Solutions to most common issues If you're having difficulties using Ledger Live... See more
SIGBUS / SIGSEGV / Internal process error The article describes the occurring SIGBUS / SI... See more
Out of gas issue (ERC20) - Failed transactions Out of gas issues can happen when Ethereum mine... See more
Is my Ledger device genuine? Ledger products are built around a combination ... See more
Beware of phishing attempts Ledger users are continuously targeted by phish... See more
  1. Ledger Support
  2. Support
  3. Technical issues
  4. Common issues