1. Ledger Support
  2. Support
  3. Technical issues
  4. Common issues

Common issues

Connection issues See more
Weekly Tech Update - September 28, 2022  Prinjal and Dan from Ledger Support were live ... See more
Contact Us You can reach out to us via various channels th... See more
Ledger's Weekly Customer Service AMA/Onboarding Schedule This article provides updated information about... See more
Troubleshoot error "Battery cannot charge" on Nano X This article explains how to troubleshoot the e... See more
Swapping BTT (old) for BTT (new) This article describes how to swap old BTT toke... See more
I can't see my MATIC (Polygon) in Ledger Live This article covers the most frequent situation... See more
Why is my deposit or transaction not showing in Ledger Live? Are you missing an asset or can’t see a deposit... See more
I can’t find my accounts in Ledger Live This article covers the situation when you can’... See more
I lost my 24-word recovery phrase This article describes what to do in the event ... See more
Wrong private keys for account This article describes the "Something went wron... See more
SIGBUS / SIGSEGV / Internal process error The error was fixed! This error was solved in... See more
Out of gas issue (ERC20) - Failed transactions Out of gas issues can happen when Ethereum mine... See more
Is my Ledger device genuine? Ledger products are built around a combination ... See more
Beware of phishing attempts Ledger users are continuously targeted by phish... See more
  1. Ledger Support
  2. Support
  3. Technical issues
  4. Common issues