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Ledger Device
Ledger Live
Transaction
Third Party Wallet App

Never share your 24 words even with Ledger.

You have to send us video and bill of you physically damaged.

If you can add a video it will help us a lot !

We will have look of your problem. In order to accelerate the process could you validate the future delivery address/address for faulty device's pick up or remplacement. And attached the your invoice of your request.

Find the firmware on the device in Settings > General > Firmware Version. It's the number displayed under "Secure Element"

Please note that Ledger Live requires a 64-bit operating system.

You can find this in the app in Settings > About

You can find this in the app in Settings > About

Shortly describe your issue. Please check the suggested articles. Let us know if we're missing something.

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