This article describes how to solve the "max attempts of 10 was reached for the request with last error being: TRANSACTION_EXPIRED" error message in Ledger live.
You can learn more about the Hedera network here.
Before you start
- Update Ledger Live to the latest version via this link. You need version 2.42 or above to add an HBAR account.
- Open Ledger Live and connect your Ledger device to My Ledger to ensure that your Ledger device is running the latest firmware version.
- Ensure that the latest version of the Hedera (HBAR) app is installed on your Ledger device.
About the issue and how to fix it
If you encounter a pre-check error ("max attempts of 10 was reached for the request with last error being: TRANSACTION_EXPIRED") while attempting to send a transaction with HBAR on the Hedera network, it could be due to incorrect date and time setting on your computer or mobile device. The error message indicates that the sum of the transaction's valid start time and duration is less than the current consensus time on the Hedera network.
The error message indicates that the sum of the transaction's valid start time and duration is less than the current consensus time on the Hedera network. This could occur if your device's clock is out of sync with the network's clock.
To resolve this issue, please ensure that your device's date and time settings are correct. You can do this by checking your device's system settings and updating them as needed. Once you have corrected your device's clock, try sending the transaction again.
If you continue to experience issues after correcting your device's date and time settings, please contact Hedera (HBAR) support for further assistance. The complete list of Hedera (HBAR) error messages is available here. As always, please reach out to Ledger support if needed.