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Ledger Recover FAQs

This article compiles answers to the most common questions about Ledger Recover.

Ledger Recover FAQ

What is Ledger Recover?

Ledger Recover is an ID-based key recovery service that provides a backup for your Secret Recovery Phrase. If you lose or don't have access to your Secret Recovery Phrase, the service allows you to securely restore your private keys using a Ledger device.

Where can I learn more about Ledger Recover?
Why do I need Ledger Recover?

You’re responsible for storing your Secret Recovery Phrase. While this setup makes you enjoy all the benefits of self-custody and complete control over your assets, it also makes you solely responsible for their protection. Ledger Recover is designed for users who want to add an enhanced layer of security in case their Secret Recovery Phrase is lost or when they can't access it.

Who has access to my wallet with Ledger Recover?

In short, only you can access your wallet. When you subscribe to Ledger Recover, a pre-BIP39 version of your private key is encrypted, duplicated and divided into three fragments, with each fragment secured by a separate company—Coincover, Ledger and EscrowTech. Each of these encrypted fragments is useless on its own. When you want to get access to your wallet, 2 of the 3 parties will send fragments back to your Ledger device, reassembling them to build your private key.

Does Ledger Recover compromise the security of my private key?

No, it doesn’t. Ledger Recover service follows the same principle as signing the transaction on a blockchain—securely and only with your permission. No access to your private key was made to enable Ledger Recover to work.

To better understand this, let's go back to the basics and see how hardware wallets—which can be described as signing devices—work. 

Hardware wallets have two primary purposes: to safeguard your private key and sign transactions on the blockchain. To sign the transactions, wallets need to access your private key. They can't sign transactions otherwise.

Ledger devices protect your private key with a Secure Element, a technology that has been battle-tested and used in the finance industry for 30 years, from storing passwords and fingerprints to processing contactless payments.

Ledger's Operating System allows access to the private key stored within the Secure Element, but only after you manually approve and confirm it. To learn more about how the process works behind the scenes, read this explanation from Ledger's CTO Charles Guillemet and check out his interview about wallet security. For a technical explanation of how Ledger Recover operates, see Charles Guillemet's tweet.

Why don't you build a second operating system without Ledger Recover?

In terms of security, there is no difference in having this part of the code in the operating system or not. In reality, it is up to the user to choose if they want to activate the feature or not. We have no doubt that implementing this feature in our firmware does not increase the threat model or the attack surface area.  

Our OS implements plenty of cryptographic primitives. These primitives manipulate secrets. They all must be properly implemented and this is Ledger’s job. Finally, our contract with users is that whenever the OS touches any secret, the user is prompted to give his consent.

For more information please read the Ledger Recover white paper.

What would happen to my Ledger Recover subscription and related data if one of the companies goes out of business?

To restore your keys, you need two out of three fragments that are securely kept by the three independent and trusted companies. If one of the companies holding a fragment shuts down, you will still be able to restore your keys until another trusted company replaces it.

What should I do with my recovery sheet once I subscribe to Ledger Recover?

Ledger Recover can restore your private keys to your device, but it can't provide you with your Secret Recovery Phrase. If you have any other physical/digital copies of your recovery sheet or Secret Recovery Phrase, it's your responsibility to secure them. Keep in mind that anyone who obtains your Secret Recovery Phrase can access your wallet.

What is Coincover?

Coincover provides the gold standard in digital asset security, addressing the most significant barrier to mainstream adoption: trust. If wallet access is lost, Coincover offers encrypted and military-grade storage for retrieving the key.

What if I have a passphrase-protected wallet? Is it covered by Ledger Recover?

The passphrase feature is available on all Ledger devices and allows you to create an additional password tied to your Secret Recovery Phrase. For each Secret Recovery Phrase, a different passphrase leads to a new set of private keys and accounts. The Ledger Recover service, if used, does not backup your passphrase. Learn how to set up a passphrase

What is a Secret Recovery Phrase (SRP) or a seed phrase?

Secret Recovery Phrase (SRP) is a unique list of 24 words that backs up the private keys and gives you access to your crypto assets. Learn more → What is a Secret Recovery Phrase?

Restrictions

What Ledger devices are compatible with Ledger Recover?

Ledger Recover is compatible with Ledger Nano X (through the Ledger Live desktop and mobile app) and with Ledger Nano S Plus (through the Ledger Live desktop app only). Soon, it will also be compatible with Ledger Stax.

⚠️ Ledger Recover isn't compatible with Ledger Nano S.

In which countries is Ledger Recover available?

Ledger Recover availability depends on the country in which your passport, national identity card, or driver’s license was issued. Ledger Recover is currently available in the following countries:

  • Passport, national identity card, or driver's license: Canada, United States.
  • Passport or national identity card: Countries in the European Union, United Kingdom.
  • Passport: Argentina, Australia, Brazil, China, Colombia, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, New Zealand, Nigeria, Singapore, South Africa, Korea (Republic of), Switzerland, Taiwan, Thailand, Türkiye, Ukraine, United Arab Emirates, Vietnam.

 

We will be covering more countries and adding support for more documents. Stay tuned.

Can I have multiple Ledger Recover subscriptions?

Currently, you can set up a backup for one Secret Recovery Phrase per subscription.

Is Ledger Recover available both on desktop and mobile?

With Ledger Nano X, Ledger Recover is available on the Ledger Live desktop and mobile app. With Ledger Nano S Plus, the service is available on desktop only.

Is Ledger Recover available to B2B businesses such as companies, enterprises, or institutions?

Ledger Recover, provided by Coincover, is an ID-based key recovery service that provides a backup for your Secret Recovery Phrase, and is a dedicated service for individual consumers. It is not designed for use by enterprises, companies, businesses, or institutions and considering how it is set up, we advise against using it for organisations that often have specific governance needs.

Please contact Ledger Support for additional information. If you are an organisation, to learn more about B2B solutions that can help you manage your digital assets, we encourage you to explore Ledger Enterprise to discover tailored services that meet your organisational needs. 

Managing Ledger Recover subscription

How and when can I cancel my Ledger Recover subscription?

You can cancel your subscription anytime. Access your Ledger Recover subscription homepage in My Ledger tab, and navigate to Manage subscription -> Delete Ledger Recover login. You will receive an email with a link to unsubscribe. Please ensure that you have your Secret Recovery Phrase before canceling your subscription.

What if I change my identity information, for example, my last name?

You will have to go through additional identity checks and provide evidence of your identity change. We are working together with certified legal professionals that will support the investigation if necessary.

What happens if I stop paying my subscription?

If you don't update your payment info and pay the subscription within 7 days, you won't be able to restore your private keys using Ledger Recover. If you don't regularize your payment within 3 months, your subscription will be suspended. After your subscription is suspended, you have 9 months to contact Ledger Recover Support and reactivate your subscription. You will need to pay an administration fee of 50 EUR along with any outstanding balance.

How long is my Secret Recovery Phrase secured by Ledger Recover?

As long as you're subscribed to the service. 

What if I lose my Ledger device that is associated with my Ledger Recover subscription?

Simply get another Ledger device and follow the process to recover access to your wallet.

What payment methods are accepted?

Visa and MasterCard. Payments are settled in the currency of your country of residence. For example, if you're based in the United States, you will pay in the US dollar. In the event of a rejected payment, please contact your bank directly. For any other issues related to credit card payments, reach out to Ledger Recover Support.

What duties and taxes will I have to pay?
You may have VAT/GST or other taxes to pay depending on your country of residence.
What if my identity verification check fails?

If this happens, please contact Ledger Recover Support.

Setting up Ledger Recover

Is Ledger Recover available both on desktop and mobile?

With Ledger Nano X, Ledger Recover is available on the Ledger Live desktop and mobile app. With Ledger Nano S Plus, the service is available on desktop only.

Can I subscribe and use Ledger Recover without a Ledger device?

You can subscribe to Ledger Recover without a Ledger device, but you will need it to activate and use the service.

What is the difference between Ledger Recover identity verification and KYC?

Identity verification is not the same as KYC. Identity verification inherently collects much less information compared to KYC. To go through Ledger Recover identity verification you need a valid, government-issued document and be the rightful owner of that document. KYC involves ID verification but it can also include revenue information, record of criminal activity, citizenship check, etc. Again, Ledger Recover uses identity verification, not KYC.

How are the three fragments of my Secret Recovery Phrase secured?

Ledger Recover is provided by Coincover. When you subscribe to the service, your Ledger device after your approval will encrypt the entropy of your Secret Recovery Phrase—a string of random 1s and 0s from which your Secret Recovery Phrase is computed. The encrypted entropy is fragmented into three pieces within the Secure Element chip. Your Ledger device will send the fragments to 3 separate and independent companies that will store them using Hardware Security Modules.

How can I delete my Ledger Recover login?

You first need to cancel your Ledger Recover subscription, and then your login will be automatically deleted.

Managing Ledger Recover password

How can I update Ledger Recover password?

Log in to Ledger Recover to update your password.

I forgot my password. Can I reset it?

You can reset your password by clicking the Forgot password button on the login page or navigating to Manage subscription -> Send email to change password and following the instructions.

Recovering access to your wallet

What if someone gets access to my wallet using Ledger Recover?

Ledger Recover comprises extensive identity verification processes—performed by Coincover within a secure environment built by Ledger. As an added layer of protection, subject to investigation, $50,000 compensation may be available from Coincover in the unlikely event that something were to go wrong.

How many times per month/year can I try to recover access to my wallet?

You can try to recover access to your wallet up to 3 times per month and up to 10 times per year.

Do I need a new Ledger device to recover access to my wallet?

Using a new device makes the process as safe as possible. Another option is to reset an already-used device to its factory settings.

How can I recover access to my wallet?

The steps are as follows:

  1. Get a new Ledger device.
  2. Open the Ledger Live mobile app and navigate to My Ledger -> Ledger Recover.
  3. Go through reasonable checks to verify your identity.
  4. Follow the onscreen instructions.
What is a One-Time Security Code?

One-Time Security Code provides an additional level of security to Ledger Recover. The code will be displayed on the Ledger device that you're using to recover access to your wallet. You'll be asked to provide the code during the identity verification process. If you can't provide the code, you'll need to start over.

⚠️ Do not share or use the code in any other way. Only use a code that is displayed on your Ledger device.

Data & Privacy

Why do I need to provide my identity information to subscribe to Ledger Recover?

Ledger Recover uses ID verification because we believe in self-custody and individual autonomy. Unlike the full KYC process, ID verifications are less complicated and reveal only the necessary information.

Does Ledger Recover store my personal data?

Your identity details are collected by Ledger Recover ID verification service providers. Coincover and Ledger store an encrypted excerpt of this data. Only authorized third parties have access to it. To learn more about how we collect and use this information, please read our Privacy Policy.

Where can I find Ledger Recover Terms & Conditions?

You can find the Terms and Conditions here: Terms & Conditions

How does Coincover handle formal subpoenas/warrants from governmental agencies under Ledger Recover?

You can find more information in Coincover FAQs.

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