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Troubleshooting 'API HTTP 5xx' errors in Ledger Live

This article explains how to resolve 'API HTTP 500/503' errors with Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), Dash (DASH), Zcash (ZEC), or Qtum (QTUM) accounts in Ledger Live.

'API HTTP 500/503' errors

Ledger Live users may encounter 'Sorry, try again. The server could not handle your request - API HTTP 500/503' errors when performing actions such as sending, receiving, swapping, synchronizing, or adding new accounts for Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), Dash (DASH), Zcash (ZEC), or Qtum (QTUM).

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This error typically indicates that Ledger Live is experiencing difficulties connecting to the blockchain network through Ledger's servers.

Troubleshooting

  • Update your Ledger Live app to the latest version and try your transaction again later. You can monitor the status of our services at status.ledger.com.
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  • If available, connect your Ledger device to a Ledger-compatible third-party wallet to continue managing your accounts while we work on resolving the issue in Ledger Live. For example:

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