This tutorial describes how to safely reset your Ledger device to create a new secure recovery phrase and new accounts.
The following steps are recommended if you've lost your 24-word recovery phrase or if your Ledger device failed a Recovery check or if you suspect that your accounts or your existing 24-word recovery phrase have been compromised.
Create a new recovery phrase and new accounts
1- Immediately send your remaining crypto assets to temporary accounts
Using Ledger Live and your Ledger device, send all your remaining crypto assets to temporary accounts. Those can be accounts created on a crypto exchange, a software wallet or any account linked to another hardware wallet.
2- Remove or rename all your accounts from Ledger Live
Once you're done transferring your crypto to temporary accounts, it's strongly recommended to remove your—now empty— old accounts from Ledger Live. This way, you don't risk accidentally sending funds to compromised accounts in the future.
If you wish to keep a record of your transaction history, please export your transaction history before removing your accounts.
To remove an account from Ledger Live:
- Select the account.
- Click the Wrench button.
- Click Remove from portfolio.
- Click Confirm.
3- Reset your Ledger device
Resetting the device removes all private keys, applications, and settings from your Ledger device. The device can either be reset from its settings menu or by entering three incorrect PIN codes. Please choose one of the two options below:
- Hold both buttons to access the Control Center.
- Navigate to Security and press both buttons to validate.
- Choose Reset all by pressing both buttons.
- Read the warning by pressing the right button to continue.
- Press both buttons to Reset all.
- Enter your PIN code to confirm. Your device will then reset.
- Turn on your Ledger device.
- Enter an incorrect PIN code three times in a row.
- The device will reset after the third incorrect attempt as a security measure.
4- Set up your device as a new device
Setting up your Ledger device as a new device will generate a new Recovery phrase.
- Turn on your Ledger device.
- Select Set up as new device.
- Choose your PIN code.
A new Recovery phrase will be displayed.
- Write down your new Recovery phrase on your Recovery sheet. You can download a new Recovery sheet here.
5- Update your device firmware
It is highly recommended to update your device to the latest firmware version to benefit from the optimal security level and user experience.
- Make sure you have updated Ledger Live through the notification banner or downloaded the latest version of Ledger Live.
- In My Ledger, click on the Update firmware button.
You have started the firmware update: the update will be downloaded and the update process will continue automatically.
6- Add new accounts
To learn how to add new accounts, click here. The new accounts you add will be secured by your new recovery phrase.
7- Transfer your crypto assets back
You can now transfer your crypto assets back to your newly added and updated Ledger accounts. Your crypto assets will be secured by your new Recovery phrase generated by your Ledger device.
Since your Recovery phrase is a full backup to your crypto assets, make sure to store your Recovery sheet in a secure location.
Before you go
The security of your assets relies on the security of your recovery phrase, which serves as the master key to all your accounts. It is crucial to NEVER share your recovery phrase with anyone or enter it into any app or website.
For additional security tips, please read this article.
Need to Transfer Your Ledger Accounts to a New Phone or Computer?
If your recovery phrase is not compromised or lost and you're simply looking to move your Ledger accounts to a new or different iPhone, Android phone, laptop, or computer, the process is straightforward. Just install the Ledger Live app on the new device and connect your Ledger device to it. This procedure is different from the one described above and does not require your existing recovery phrase or creating a new recovery phrase.