When withdrawing crypto assets from Crypto.com, you will be offered a number of different network options.
A simple rule of thumb is to always select the coin's native network. For example:
- CRO should be sent to your Ledger CRO address via Crypto.org network.
- BTC should be sent to your Ledger Bitcoin address via the BTC/Bitcoin network.
- ETH and ERC20 tokens should be sent to your Ledger Ethereum address via the ETH/ERC20 network.
- BNB and BEP20 tokens should be sent to your Ledger Binance Smart Chain address via the BSC/BEP20 network.
- ETC should be sent to your Ledger Ethereum Classic address via the ETC network.
- DOT should be sent to your Ledger Polkadot address via the DOT network.
- XRP should be sent to your Ledger XRO address via the XRP network.
For most withdrawals, Crypto.com automatically matches the target address to the correct network but make sure to always double-check that the correct network is selected before sending your coins to your Ledger wallet.
You can check your transaction ID provided by Crypto.com on Cronos Blockchain Explorer. If you can see your transaction there, then it is confirmed you didn't use the right network for withdrawal.
1. Recover assets
- To recover assets, access your ETH address on the Cronos network by connecting to a third-party wallet MetaMask with your Ledger device, as explained in this instruction.
- Once connected, add your assets as a custom token using this tutorial.
Contract data for assets can be found by searching on the explorer of the network, for example, see contract data of USD Coin (USDC) token on the Cronos network here:
2. Sent assets back to the exchange
Once you locate assets, you can send them back to crypto.com and then withdraw again with the right network. You need to have some amount of native asset (CRO coin) of the Cronos network in order to send tokens back to the exchange. Let's consider the example of USDC here and its native asset CRO:
- Send a small amount of CRO coins to your Ledger CRO account via the Cronos network. The CRO will be used to pay for the transaction network fees to send your token to send back to Crypto.com.
- Using MetaMask and your Ledger device, deposit your ETH or ERC20 tokens back to your Crypto.com account via the Cronos network:
3. Send your coins back to your Ledger account via the right network
- In your Crypto.com crypto assets account, go to Withdrawals.
- Withdraw your coins to your Ledger account address via the right network of the asset.
Once you're done and the transaction has cleared, the coins should appear in Ledger Live.
If you need help with some steps, please request assistance from our support team.