The article describes the "Cannot read property 'account' of undefined" error that users are facing in Ledger Live Desktop or Mobile. These errors are occurring when trying to add account for Bitcoin (BTC) in Ledger Live.
How to solve this error?
While our engineers are preparing a permanent fix to avoid this error from happening in the future, you can still troubleshoot it yourself.
To solve this error you'd need to clear the cache of your Ledger Live application (Desktop or Mobile)
- Go to the Settings.
- Click on the Help tab.
- Find the Clear cache option.
- Click on Confirm after reading the instructions. The application will then reopen to your dashboard.
- Tap on the Settings tab.
- Tap on the Help section.
- Choose Clear cache.
- Confirm by tapping Clear after reading the instructions. The application will then reopen to your dashboard.
Once the cache is cleared, you should be able to add your BTC account.
Do you still require assistance?
Please reach out to Ledger Support and we will gladly assist you in troubleshooting this issue.