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CL Card FAQ

This article compiles answers to the most common questions about the CL Card Powered by Ledger.
CL Card is offered in partnership with Baanx.

General questions 

Do I need to have a Ledger wallet to get my card?

Yes, you'll need a Ledger wallet that is synced with Ledger Live to move assets between your secured wallet and the card. 

What does Powered by Ledger stand for?

CL Card is operated by Baanx.* Powered by Ledger stands next to its name because the card is fully integrated with Ledger’s ecosystem. You can create a CL account in Ledger Live and move assets seamlessly and securely between your Ledger wallet and the card.

Can I use my crypto as collateral?

Yes, you can use Cryptodraft or Stableloan and open a line of credit to spend on your card.**** 

Can I earn cashback with my CL Card?

Every time you spend with your CL Card, you earn rewards.****
To enable rewards, you first need to select the crypto you want to receive cashback in—currently available in BTC, USDT, and BXX. The reward amount will be calculated based on all the transactions you've made with your card throughout the month. At the end of each month, you will receive a 1% reward for the total amount of card transactions (BTC, USDT) or a 2% reward if you choose BXX.

Is the crypto-to-fiat conversion carried out directly from my Ledger wallet?

No, you need to fund your CL Card before you start spending. You can fund the card with the crypto you have in your Ledger Live wallet. Crypto-to-fiat conversion will take place at the time of purchase.***

How do transfers of funds work from a self-custody perspective?

You have total ownership over your assets as long as their private keys are safely stored in your Ledger wallet. Once you transfer funds from your wallet to the card, they are no longer under self-custody.

Supported countries

In what countries is the CL card available?

CL Card is currently available in the United Kingdom and the European Economic Area**
In the near future, it should be available in more countries. Stay tuned.

I selected my country, but I’m unable to create an account. Why? 

The CL Card isn’t available in the country you’re based in yet. You can join the waitlist, and as soon as your country is supported, we’ll send you an email to inform you.

Do I need to be a resident of a supported country to order a CL Card?

To order and receive a CL Card, you need to be a resident of a supported country.

Setting up an account

I haven't received the confirmation email. How should I proceed?

Please check if the email ended up in your spam or junk folder. If it isn't there, click to resend the email. In case you still need assistance, please contact support@cl-cards.com.

I haven't received the confirmation text message. How should I proceed?

Make sure that you’ve entered the correct phone number and try again. In case you still need assistance, please contact support@cl-cards.com.

I'm not 18 years old. Can I order a CL Card?

You must be at least 18 years old to create a CL account and order the card.

My country of residence is different from my nationality. Is this an issue?

As long as you have a registered address in your country of residence this shouldn’t be an issue.

What is Veriff?

Veriff is an identity verification software used by the CL platform to confirm your identity. 

I haven't received a verification link on my phone from Veriff. How should I proceed?

Make sure that you’ve entered the correct phone number. If the problem persists, try scanning the QR code. In case you still need assistance, contact us at support@cl-cards.com.

My account has been created, but verification is pending. What does this mean?

The CL Card is operated by Baanx, and the company should confirm that the information you provided is accurate. It may take some time, so please be patient. And keep in mind that certain features will be restricted while your verification is pending.

I created my account, but I’m unable to order the card. How should I proceed?

To order a CL Card, follow the instructions on the screen. In case of delays or issues, please contact support@cl-cards.com.

Updating account information

How can I update my email address?

If you want to update your email address, please contact support@cl-cards.com.

How can I update my phone number?

If you want to update your phone number, please contact support@cl-cards.com.

How can I update my residential address?

If you want to update your residential address, please contact support@cl-cards.com.

How can I close my account?

If you want to close your account, please contact support@cl-cards.com.

How can I reset my password?

On the login page, click Having trouble logging in. A password reset email will be sent to the address you’ve used to create a CL account. From there, follow the instructions to reset your password.

How can I change my PIN code?

If you need to change your PIN code, please go to an ATM and follow the on-screen instructions.

Managing CL Card

What can I do with my CL Card?

The CL Card can be used for online purchases and payments.

How do I activate my card?

Once your card arrives, go to your CL account in the Ledger Live app and activate it by entering the 3-digit CVV code— it’s located at the back of the card.

My CL Card is activated, but I am not able to make payments with it. Why?

You need to use the PIN code when you make the first payment with your card. You can see your PIN in the Ledger Live app.

What types of payments can I make with my card?

The card supports recurring payment authorizations, however, it doesn't allow you to set up a standing order or check your balance at ATMs. Transactions requiring pre-authorization, such as those at gas stations, may also be unavailable.

My account balance shows 0 when I check it at an ATM even though I have funds. Why?

An ATM will display 0 for any balance inquiries. You can see your card's correct balance in your CL account.

What is the maximum number of CL wallets that I can link to my card?

CL platform allows you to have up to 5 wallets, one per crypto. This means that you can link a maximum of 5 wallets to your card.

How is the available balance for my card calculated?

The available balance displayed for your card is an estimate. We dynamically calculate the total fiat value of your linked crypto wallets + the sum of your assets against live market rates, and then we apply our liquidation fee percentage.

What are the prerequisites for ordering a CL Card?

Before ordering your CL Card, you need to pass a KYC and account verification process. You also need to ensure that you have enough funds in your account. In addition, you must reside in one of the supported countries.

What are the limitations of the CL Card?

Navigate to the Manage Card tab and check the User restrictions section for more information.

I haven't received my card yet. Why?

It may take up to two weeks to receive your card. If you don’t receive it after this time, please contact our support team at support@cl-cards.com or via live chat.

My card is lost, stolen or damaged. Can I get a replacement?

If your card has been lost, damaged or stolen, please log in to your account and navigate to Settings. You'll see the option to freeze your card and report it as lost, stolen or damaged. After that, you can order a replacement card.

What should I do if my card is blocked?

Your card may be blocked if you reported it as lost, damaged or stolen. Please contact us at support@cl-cards.com if this is not the case or if you need further assistance.

Why is my card not working at merchant terminals?

If your card is not working at merchant terminals, it may have been blocked. Please go to an ATM and select PIN SERVICES → UNBLOCK PIN. You should wait at least 15 minutes before attempting another transaction.

I forgot my PIN code. Where can I view it?

If you forgot your PIN code, log in to your CL account and select Settings. Your PIN will be displayed there.

How can I deposit crypto on my CL Card?

You can deposit crypto on your CL Card through Ledger Live. Navigate to the Card section and transfer funds from your Ledger wallet.

I haven't made any purchases, so why has my balance decreased?

Your total balance is tied to the value of the crypto you hold. This value, and your balance, will increase or decrease depending on the market conditions.

Managing Stableloan*** 

How does a Stableloan work?

You can enter the terms of the Stableloan you want to use with the calculator—for example, the amount, term length and interest rate—and it will tell you how much crypto you need to deposit on your CL account.

CL Card will hold your crypto as security (or collateral) against the Stableloan. You will receive the full amount of deposited crypto back in your wallet as soon as you settle the Stableloan and interest payments.

What crypto can I deposit as collateral?

Currently, you can deposit BTC and ETH as collateral.

Can I receive a Stableloan in different currencies?

At the moment, you can receive Stableloan in USDC, USDT or EURT. 

If I take a Stableloan, how long can I keep it?

You can keep it for 3, 6, 12 or 24 months.
You can settle the Stableloan at any time and receive collateral back in your wallet. Just keep in mind that you need to pay the full principal amount and all interest.

How do I pay interest on a Stableloan?

Every month, your wallet will be credited with the loan interest payment. If your wallet doesn’t have sufficient balance to cover interest, you can make the payment later in the Stableloans section of the Ledger Live app. Any Stableloans with late or missing interest payments will be highlighted. If you miss multiple monthly interest payments, the CL team will inform you about payment schedules and penalties.

Why do I need to add more collateral to my Stableloan?

In case there is the risk of exceeding deposited collateral or if your LTV exceeds the agreed amount, the CL team will contact you to add further collateral value and reduce the LTV.

What is LTV?

LTV stands for loan-to-value and refers to the ratio of a loan compared to the value of an asset provided as collateral.
Loan → principal amount that a borrower receives.
Value → the value of the collateral asset that a lender receives.

How do I add more collateral to my Stableloan?

If you have sufficient funds in your wallet, you can add collateral to your Stableloan in the Ledger Live app. 

Do you allow early settlements of Stableloans?

Yes, you can settle your Stableloan and unlock collateral at any point during or beyond the Stableloan term.

Can I have multiple Stableloans active at the same time?

Yes. There is no limit to how many active Stableloans you can have at the same time.

Managing Cryptodraft***

What is Cryptodraft?

With Cryptodraft, you can spend up to 60% of your collateral value as a credit.

What interest can I earn with Cryptodraft?

Spending the first 10% is interest-free, while the remaining 50% is subject to a 1% monthly-percentage-rate (MPR). The monthly-percentage-rate represents the nominal interest rate accumulated on the principal draft amount each month.

Can I fully repay my Cryptodraft?

You can. Select Settle → Pay Now. This allows you to repay your full Cryptodraft principal amount and any due interest.

Can I partially repay my Cryptodraft?

You can. Select Settle → Pay Partial. This allows you to repay any amount you wish—there is no minimum.

What is the maximum amount I can deposit at once?

The maximum amount you can deposit at once is 2.5 BTC or 32 ETH.

What can I use as collateral?

You can use BTC or ETH.

What fees do you charge?

For a full list of our fees, please navigate to our Terms of Use and go to the Platform Fees section.

Getting in touch with the support team

I have a question that isn't covered here. How can I contact the support team?

You can contact the support team at support@cl-cards.com or through our live chat.

When is the support team available?

24/7 e-mail and live chat support is available.

Which languages are supported?

Currently, support is available in English, French, Spanish, Italian and Portuguese.

* The CL Card and its features are provided by Baanx Group Ltd in the UK and in the EEA.

**EEA: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
*** Your crypto will be automatically converted to fiat at the time purchase.
***Feature availability depending on your region of residence, and subject to eligibility conditions.

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