Beware of phishing attacks, Ledger will never ask for the 24 words of your recovery phrase. Never share them. Learn more

Contact Us

To submit a ticket, click on the Contact Us icon in the bottom right corner of any support page. We provide both email and, when available, live chat assistance. 

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Click on New Conversation, answer a couple of questions to ensure you get to the right team, and we'll help you from there.

Customer Support Response Timeline

We prioritize handling requests in the order they are received. While we aim to respond within a few days, please keep in mind that response times may vary depending on market conditions, outages, and other factors.

How to attach a file to your conversation

Once you've started your conversation, to attach logs, images, or another file, click the paperclip icon at the bottom right-hand side of the chat window.

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 Beware of scammers

The Internet is full of scammers. They might contact you by pretending to be someone from Ledger Support and asking for your 24-word recovery phrase.
Never share your 24-word recovery phrase, even with Ledger Support.
Ledger Support will never ask you for your 24-word recovery phrase.

 Ledger does NOT offer phone support 

For security reasons and the safety of users, Ledger does not provide phone support.

Be aware of people calling you and pretending to be Ledger Support, those people are scammers and they try to get hold of your crypto assets. Never share any information with them and report their phone numbers immediately to us.

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