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I can't see my MATIC (Polygon) in Ledger Live

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This article covers the most frequent situations when you aren't able to see your MATIC (Polygon) correctly in Ledger Live.

I withdrew MATIC (Polygon) from the exchange and never received it
ERC20 withdrawal BEP20 withdrawal

In some situations, you won’t be able to see your withdrawn MATIC on your Ledger Polygon account due to the wrong network of withdrawal. Some exchanges such as Coinbase do not support the Polygon network to withdraw the assets. As a result, all the withdrawals by default will be sent to the Ethereum network.

Even though your MATIC have been sent via an “incorrect” network, this asset exists across different blockchains (ETH, MATIC, BSC) and you should be able to access MATIC (ERC20) tokens with an Ethereum account in Ledger Live.

To add an Ethereum account, follow the steps described in the Add accounts article. Once you’ve completed the steps, you should be able to see your MATIC under your ETH account:

MATIC_ERC.png

In order to send your MATIC (ERC20) token correctly to Ledger Polygon account, send MATIC (ERC20) to an exchange that supports Polygon network withdrawals. To do so, follow these steps:

  1. In Ledger Live, go to the Accounts tab and click on the Ethereum account where your MATIC (ERC20) is stored.
    Detailed information about the account will open.
  2. Click on the Manage button on the top-right corner of the screen and select Send.
    Send window will appear.
  3. In the Account to debit field, select your MATIC (ERC20) tokens.
  4. In the Recipient address field, paste the deposit address from the exchange and click Continue.
    When sending MATIC to the exchange, make sure to choose the ERC20 network for deposit.

    DEPOSIT_MATIC_ERC.png

  5. Choose the amount of tokens you want to transfer and select your network fees.
    Make sure you have enough ETH to pay the network fees for your transfer.
    Click Continue.
  6. Verify transaction details and Continue.
  7. Connect and unlock your Ledger device.
  8. Open Ethereum (ETH) application.
  9. Carefully verify all transaction details on your device by pressing the right or left button to view all transaction details.
  10. Press both buttons to Accept and send the transaction if everything is correct.
    The transaction is then signed and sent to the network for confirmation.

    Your MATIC (ERC20) should appear on your exchange’s balance after some time.

Once MATIC (ERC20) was received on the exchange, proceed to withdrawal.

  1. Go to the withdrawal section of the exchange.
  2. Select MATIC (Polygon) and choose MATIC (Polygon) network for withdrawal.
  3. Insert your Polygon receiving address from Ledger Live and confirm the withdrawal.
    Check this article to learn how to get a receiving address.

    withdraw.png

Once the exchange confirms the withdrawal, you will see MATIC on your account in Ledger Live.

I added my Metamask Polygon account to Ledger Live and it shows 0

The Polygon (MATIC) account you created using Metamask and your Ledger Ethereum app or Polygon app might not appear in Ledger Live.

What happened?

When adding your Ledger Polygon account to Metamask, you were prompted to choose from a list of accounts similar to the one shown below.

Each account on this list had an index number starting from number 1.

If you did not select the top account (index number 1) as your main Polygon account, your account will likely be hidden in Ledger Live.

Why is that?

Unlike Metamask, Ledger Live detects accounts sequentially and always starts from index number 1. More on this here.

Once an unused account has been detected, Ledger Live will stop detecting additional accounts and display the unused account.

As a result, any account that is indexed after an unused account will not show in Ledger Live.

How to restore the hidden account in Ledger Live?

This can be solved by sending a very small amount of MATIC to every account whose index number is lower than the index of the hidden Polygon account.

In the example below, the hidden Polygon account is highlighted in red. In order to make this account appear in Ledger Live, this user would need to send MATIC to the account highlighted in blue.

1da771b3-b9e5-41bc-94d1-e97976738576_-_Copy.png

Here are all the steps:

  1. Plug your Ledger device into your computer.
  2. On your device, open the Polygon (MATIC) app.

  3. Open Metamask and connect Metamask to the Polygon network using this tutorial.

  4. Connect your Ledger device to Metamask using this tutorial.
    A list of Ledger Polygon accounts appears.

  5. Select and unlock the top (empty) account on the list.
  6. Send a small balance of MATIC to that account.
  7. Repeat for every account with a lower index number than the Polygon account you're looking for.
  8. Once done, close Metamask and open Ledger Live.
  9. Navigate to the Accounts tab, select +Add account and select a Polygon (MATIC) account as described in this article.
    All the Polygon accounts containing a MATIC balance will appear.
  10. Select the account you wish to add to Ledger Live and click Continue to finalize the process of adding the account.

How much MATIC should I send?

  • We recommend sending the minimum possible amount of MATIC.
  • A single transaction is sufficient.

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