Troubleshoot Ledger Nano X battery issues

If you are experiencing battery issues with your Ledger Nano X, you can find solutions to the most common battery and charging issues in this article. 

Update your device

Updating your device to the latest firmware version can fix some battery-related issues. To make sure you have the latest firmware version installed on your device, complete the following steps:

  • Check the firmware version on your Ledger Nano X. Learn more
  • If the firmware version is outdated, update your device to the latest firmware version. Learn more

Most common battery issues

Battery charger issue - Unplug/plug USB cable

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As a safety precaution, the device stops charging when it detects an error with the battery charger.

To fix the issue, make sure you have updated the firmware on your device. Follow this step-by-step guide to learn how to update your Ledger Nano X to the latest firmware version.

If your device is stuck on this screen and you are not able to update your device, please reach out to Ledger Support

Error: Battery cannot charge

battery-alert2

As a safety precaution, the device stops charging when it detects an error with the battery charger. 
 Note that you can dismiss the error message by pressing both buttons on your Ledger Nano X.

To fix the issue:

  1. Make sure you have updated the firmware on your device. Follow this step-by-step guide to learn how to update your Ledger Nano X to the latest firmware version.
  2. Connect your device via USB for 15 minutes to try to resume charging.

If the problem persists, please reach out to Ledger Support

Temperature too high for charging

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To protect the battery, the device stops charging when it detects an abnormally hot temperature.
 Note that you can dismiss the error message by pressing both buttons on your Ledger Nano X.

If you are using your device in a hot environment or near heat sources, unplug your device and keep your device away from heat sources before trying again.

If the problem persists, please reach out to Ledger Support

Temperature too low for charging

battery-alert4

To protect the battery, the device stops charging when it detects an abnormally cold temperature.
 Note that you can dismiss the error message by pressing both buttons on your Ledger Nano X.

If you are using your device in a cold environment, unplug your device and try again in a warmer environment.

If the problem persists, please reach out to Ledger Support

Critical temperature - Shutting down

battery-alert5

To protect the device, the device will automatically shut off when the temperature is too high or too low.
To fix the issue, make sure to keep your device away from very hot or very cold temperatures.

If the problem persists, please reach out to Ledger Support

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