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How to troubleshoot Ledger Nano X battery issues

This article describes the most common Ledger Nano X battery issues and how to solve them.

Tips for keeping your Ledger Nano X battery healthy: 

  • Keep your device in an environment where humidity is between 40% and 80% and the ambient temperature is between 20°C (68°F) and 25°C (77°F).
  • Charging your battery every 3 months will prevent it from getting damaged.

Before you start

  • Check the OS version of your Ledger Nano X. Learn more
  • If the OS version is outdated, update your device to the latest version. That can fix some of the battery-related issues. Learn more

"Error: battery cannot charge" or "Battery problem: charging stopped" issue

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For safety reasons, Ledger Nano X stops charging when it detects an error with the battery.

Make sure that your Ledger device has the latest firmware installed and do not unplug the device while following the steps below:

  1. Press both buttons on your Ledger Nano X to dismiss the error message.
  2. Let the device charge for 10 to 20 minutes without any manipulation. A screen saver will appear in the meantime.
  3. Once the charging period is over, press the left button once to exit the screen saver mode, then hold both buttons down for 3 seconds to access the control center.
  4. Select "Power Off" by pressing the right button once. Turn off the device by pressing both buttons simultaneously. The device will restart after a few seconds.
  5. Repeat step 4 (up to 5 times) if the error message persists. 

The device may need several on/off cycles to work in the case of a completely discharged battery.

If the procedure worked, the battery warning message should no longer appear, and the logo in the upper right corner will change from a plug icon to a charging battery icon. You should now see the welcome screen. Leave the device connected and charging for about 8 hours to ensure the battery is fully charged.

How to fix other battery issues

Critical temperature - Shutting down

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The device will automatically shut off when the temperature is too high or too low.

To fix the issue, keep your device away from extremely high or low temperature sources. If the problem persists, please reach out to Ledger Support.

Temperature too high for charging

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To protect the battery, Ledger Nano X stops charging when it detects an abnormally high temperature. 

If you are using your device in a high-temperature environment or near heat sources, unplug it, move it away from the heat source, and charge it again. If the problem persists, please reach out to Ledger Support

Note: Press both buttons on your Ledger Nano X to dismiss the error message.

Temperature too low for charging

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To protect the battery, Ledger Nano X stops charging when it detects an abnormally low temperature.

If you are using your device in a low-temperature environment, unplug it, move it away from the low-temperature environment, and charge it again. If the problem persists, please reach out to Ledger Support

Note: Press both buttons on your Ledger Nano X to dismiss the error message.

Battery charger issue - Unplug/plug USB cable

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Note: Only applicable to versions 1.3.0 and earlier. Check the OS version.

For security reasons, Ledger Nano X stops charging when it detects an error with the battery charger.

To fix the issue, make sure to update the OS version on your device. If your device is unresponsive and you aren’t able to update it, please reach out to Ledger Support.

Battery issue persists?

If the problem persists, you may be able to return your product and have it replaced.

Learn more about our replacement process

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