How to fix a blank screen in Ledger Live on Windows 7

  Windows 7

Please note that Ledger Live is not supported on Windows 7. If the solutions provided below do not solve your problem, we cannot provide any further support unless you try on a supported platform (macOS 10.9 (64-bit), Windows 8.1 (64-bit), or Linux Ubuntu 16.10).

If you encounter a blank screen in Ledger Live during the update, you can try rebooting your computer in Safe mode with networking. Some users have reported that this solution fixed their issue. Otherwise, Ledger cannot provide any other solution.

Still not solved?

If your problem is still not solved, there is probably a connection issue:

Was this article helpful?