If your device displays the Welcome screen and usage instructions, it has been reset. Don't worry, your crypto assets are safe as long as you have your 24-word Recovery phrase.
- Select the Restore from recovery phrase option and press both buttons to validate.
- Restore your private keys from your Recovery phrase.
Still not solved?
If your problem is still not solved, there is probably a connection issue:
- Please check out this article to troubleshoot connection issues.
- If it still does not work, please reach out to Ledger Support and clearly describe all the steps you've tried.