Windows doesn't recognize my Ledger device

If your Windows computer doesn't recognize your Ledger device during the firmware update, follow the steps below to fix this issue: 

  1. Open Devices and Printers from Control Panel.
  2. Double-click Nano S / X / S Plus and open the Hardware tab.
  3. Select USB Input Device and click Properties.
  4. Click Change Settings.
  5. Click the Driver tab.
  6. Click Update driver and select automatic driver selection.
  7. Repeat this for both USB Input Devices.

Still not solved?

If your problem is still not solved, there is probably a connection issue:

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