Device stuck on Update (Unknown error (0x6984))

If during the Ledger Nano S update to firmware version 1.6.1, your device is stuck on Update and Ledger Live displays the error message: Unknown error (0x6984), follow the instructions below: 

  1. Make sure you have the latest version of Ledger Live
  2. Connect your device, without pressing any button. 
    The device displays Update
  3. Go to the Manager tab in Ledger Live.
    Ledger Live resumes the update from where it was interrupted. 

Still not solved?

If your problem is still not solved, there is probably a connection issue:

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