If during the Ledger Nano S update to firmware version 1.6.1, your device is stuck on Update and Ledger Live displays the error message: Unknown error (0x6984), follow the instructions below:
- Make sure you have the latest version of Ledger Live.
- Connect your device, without pressing any button.
The device displays Update.
- Go to the Manager tab in Ledger Live.
Ledger Live resumes the update from where it was interrupted.
Still not solved?
If your problem is still not solved, there is probably a connection issue: