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Is my Ledger device genuine?

Ledger products are built around a combination of hardware and software security, meant to protect your private keys from a wide range of potential attacks. Use this guide to make sure your Ledger device is genuine, and not fraudulent or counterfeit.

A few simple checks will assure you that your device is a genuine Ledger product:

  • Origin of the Ledger product
  • Box contents
  • Condition of the Recovery sheet
  • Initial state of the Ledger device.

  Advanced users wanting to check the hardware integrity can jump to the end of this article.

Buy from an official Ledger reseller

Purchase your device directly from Ledger or through the authorized distributor / reseller network to make sure you receive an authentic Ledger product. Our official sales channels include:

  Ledger devices purchased from other vendors are not necessarily dubious. However, we do strongly recommend that you meticulously perform the safety checks below to ensure that your Ledger is genuine.

Check the box contents

Ledger Nano X Ledger Nano S

The package of a Ledger hardware wallet should include:

  • Ledger Nano X
  • USB Type-C cable
  • 5 paper cards in an envelope, including:
    • Getting started leaflet;
    • Use, Care and Regulatory Statement;
    • 3 blank Recovery sheets.
  • Accessories: keychain and Ledger stickers
  • Packaging: Ledger-branded cardboard box and sleeve 

LedgerNanoX-BoxContents-1x.png
Ledger Nano X box contents

The box also includes the following leaflet:

LL_leaflet.png

Check the recovery sheets came blank

Upon setup, your Ledger device will generate a new, unique set of 24 words called a recovery phrase. All the words should be backed up onto a blank recovery sheet.

Please note that you cannot choose your recovery words yourself. Instead, your Ledger device will randomly select your recovery words for you. All recovery words are picked from a standardized list called the BIP-39 list. It's important to let your Ledger device pick the words because humans are very bad at creating randomness.

Your recovery phrase is critically important to the security of your crypto. If someone else were to access your recovery phrase, they would be able to steal all your crypto assets secured by your Ledger device

Important information regarding your recovery phrase and recovery sheets.

  • Ledger the company will never provide you with a 24-word recovery phrase, pre-filled recovery sheet(s) or individual recovery words.
  • Recovery words must be generated on your Ledger device screen during the initial setup and copied down on a blank recovery sheet.
  • If your Ledger device came with pre-filled recovery sheets. Your device should be considered unsafe to use.
  • If your Ledger device did not generate recovery words during setup. Your device should be considered unsafe to use.
  • In those cases, please refrain from sending crypto assets to your Ledger device and immediately contact Ledger Support for assistance.

LedgerNanoX-RecoverySheet.png
Blank Recovery sheet

Check for factory settings

Ledger Nano X Ledger Nano S
  • When turning on your Ledger Nano X for the first time, it should display the Ledger Logo. Release the buttons and the Welcome to Ledger Nano X - Press right to continue screen will be displayed. 
  • Ledger never provides a PIN code in any way, shape, or form.
    Always choose the PIN code yourself.
  • If a PIN code is included in the packaging or instructions to get one elsewhere, or if the device requires a PIN code the first time you use it: the device is not safe to use. Please contact Ledger Support for assistance.

LedgerNanoX-Welcome.png

Ledger Nano X: Welcome

Check authenticity with Ledger applications

  • Set up your Ledger device with Ledger Live to verify its authenticity.
  • Genuine Ledger devices hold a secret key that is set during manufacture.
  • Only a genuine Ledger device can use its key to provide the cryptographic proof required to connect with Ledger’s secure server.

Summary

  • Check your Recovery sheets came in blank.
  • Set up your Ledger device by yourself. The Welcome screen should be displayed when first starting your device.
  • Choose your own PIN code.
  • Contact Ledger Support in case of doubt.

Learn more

Anti-tamper seals

Ledger deliberately chooses not to use anti-tamper seals on its packaging. These seals are easy to counterfeit and can, therefore, be misleading. Rather, genuine Ledger devices contain a secure chip that prevents physical tampering: this provides stronger security than any sticker possibly could.

Hardware integrity check

Advanced users can check the hardware integrity on the inside of their Ledger device. This article provides a non-exhaustive chronology of the different revisions of the Ledger Nano X builds. Please be aware that normal usage does not involve opening your Ledger device. Proceed to do so at your own risk. Ledger can not be held liable for any possible damage resulting from opening the device.