My parcel is stuck or lost, what should I do?

  • Please reach out to Ledger support.
  • In the email, make sure to include your order tracking number.
  • Once we get this information we will submit a request to the carrier on your behalf.
  • If your parcel cannot be delivered, a new product will be shipped to you instead.

Important information regarding claims

  • Colissimo's average response time is 5 to 7 working days.
  • DHL's average response time is 1 to 3 working days.
  • All claims must be submitted in writing to DHL within thirty (30) days of the date that DHL accepted the shipment.

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