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Why is your deposit or transaction not showing in Ledger Live?

Are you missing an asset or can’t see a deposit from an exchange to your Ledger account in Ledger Live? This article will help you find your coins. There might be a number of reasons why your transaction doesn’t show in Ledger Live. We’ll go through the most common ones. Please follow each step in order.

Balance looking off or missing a transaction?

If your transaction is showing as completed from the sender but doesn't show in your Ledger wallet, the most common cause is an outdated version of Ledger Live.

The latest version of Ledger Live is displayed here.

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To check your Ledger Live version, go to Settings --> About the version number will be displayed under Version.

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If your version is outdated, please download and update the latest version via this link.

Check Ledger Live Status

Ledger Live is powered by nodes run by Ledger. These nodes help Ledger Live read blockchain activity and keep track of transactions. When a node experiences performance issues, it can prevent Ledger Live from “seeing” incoming transactions to your device and record them in the Last Operations section in Ledger Live. You can check the performance of these nodes in the Status page. Nodes experiencing issues or outages will show in Orange or Red.

Node issues are typically fixed within a few days but more severe outages can last longer. Once fixed, Ledger live should display the correct amount.

Clear cache

Transactions to and from your Ledger device are downloaded from blockchain networks and displayed in Ledger Live. This data, also known as cache, is stored on your computer and optionally encrypted with your password. Clear cache to delete the downloaded data and force a full resynchronization with the network.

  1. Click on Settings.
  2. Click the Help tab.
  3. Click the Clear button to clear cache.
  4. Click Confirm after reading the instructions. The application will then reopen to your dashboard.

Once Ledger Live has finished synchronizing, your balance should be correct.

Check if you used the correct network to receive your assets

When receiving assets on your Ledger account from the exchange, you may be given a choice of network for withdrawal. It is crucial to choose the correct network so you can see your assets on the account in Ledger Live. If you've chosen the wrong network, it could be the reason why you can't see your assets in Ledger Live. Learn more

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Remove and re-add the account

  Ledger Live Desktop   Ledger Live Mobile

You can remove an account from the secondary account menu or from the account page.   

From the secondary account menu
  1. Go to the Accounts page.
  2. In the Accounts page, right-click on the account you want to remove. 
  3. Select Edit account.
    The Edit account window appears. 
  4. Click the Delete button.
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From the account page
  1. Go to the Accounts page.
  2. Click on an account to view its details.
  3. Click the wrench icon in the top-right corner to open the Edit account window.
  4. Click the Delete button.
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To add the account back in Ledger Live again, please see this article.

Look for the missing token using Zerion

If you’re unable to locate a token transaction or deposit from an exchange to your Ledger within your Ledger Live account, Zerion may help. Zerion, a comprehensive portfolio manager, can be found in the Discover section of Ledger Live. It's designed to detect and allow you to manage balances of unsupported ERC20 and BEP20 tokens.

To use Zerion, navigate to the Discover section in Ledger Live, open the Zerion app, and head to the 'Tokens' section. Remember to select the 'All Networks' filter to search for your token on all different blockchains.



Should your token appear, it will be marked with the icon of the network on which it was deposited.

In case the network is supported by Ledger Live, you can return to the Accounts section in Ledger Live and add a corresponding account. If Ledger Live supports the token on that network, it will be displayed within your account. If it doesn’t, you can still manage your assets through Zerion while awaiting official support.

To request the addition of token support, visit our Developer Portal at https://developers.ledger.com/docs/token/evm-chains-tokens/

Upon approval of your support request, your token will be included in a subsequent Ledger Live update, so keep your application updated.

Deactivate discreet mode

Discreet mode enables you to manage your crypto assets in Ledger Live while keeping sensitive account details, such as your account balance or value, confidential. When discreet mode is activated, your total balances and transaction amounts are concealed, replaced with asterisks/stars (£*** or $***), and shielded from prying eyes.

Should you notice your account balance or value displayed as asterisks in Ledger Live, simply click the eye icon in the top right corner of the Ledger Live app to deactivate discreet mode.


Deposit still missing?

  • Is the missing deposit an Ethereum ERC-20 token? This article might help.
  • Is the missing deposit an ETH or ERC-20 token coming from Binance? This article might help.
  • Is the missing deposit a Tron TRC-10 or TRC-20 token? This article might help.
  • Something else? Please request assistance from our support team.

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