Why is my deposit or transaction not showing in Ledger Live?

Are you missing an asset or can’t see a deposit in Ledger Live? This article will help you find your coins. There might be a number of reasons why your transaction doesn’t show in Ledger Live. We’ll go through the most common ones. Please follow each step in order.

Check Ledger Live Status

Ledger Live is powered by nodes run by Ledger. These nodes help Ledger Live read blockchain activity and keep track of transactions. When a node experiences performance issues, it can prevent Ledger Live from “seeing” incoming transactions to your device and record them in the Last Operations section in Ledger Live. You can check the performance of these nodes in the Status page. Nodes experiencing issues or outages will show in Orange or Red.

Node issues are typically fixed within a few days but more severe outages can last longer. Once fixed, Ledger live should display the correct amount.

Check that you are running the latest version of Ledger Live

Although your Ledger device can store a large number of coins and tokens, not all coins and tokens are supported by the Ledger Live app. Non-supported coins will not appear in Ledger Live, will not have a balance, and will not be reflected in your total portfolio value. Each new release of Ledger Live extends the list of supported coin, this is why it’s important to keep LedgerLive up to date.

In the event of a missing deposit or balance, it’s best to download and install the latest version of Ledger Live. Your missing balance might appear once the update is complete 

Clear cache

Transactions to and from your Ledger device are downloaded from blockchain networks and displayed in Ledger Live. This data, also known as cache, is stored on your computer and optionally encrypted with your password. Clear cache to delete the downloaded data and force a full resynchronization with the network.

  1. Click on Settings.
  2. Click the Help tab.
  3. Click the Clear button to clear cache.
  4. Click Confirm after reading the instructions. The application will then reopen to your dashboard.

Once Ledger Live has finished synchronizing, your balance should be correct.

Remove and re-add the account

  Ledger Live Desktop   Ledger Live Mobile

You can remove an account from the secondary account menu or from the account page.   

From the secondary account menu
  1. Go to the Accounts page.
  2. In the Accounts page, right-click on the account you want to remove. 
  3. Select Edit account.
    The Edit account window appears. 
  4. Click the Delete button.
    DELETE_ACCOUNT1_LLD.gif
From the account page
  1. Go to the Accounts page.
  2. Click on an account to view its details.
  3. Click the wrench icon in the top-right corner to open the Edit account window.
  4. Click the Delete button.
    DELETE_ACCOUNT2_LLD.gif

To add the account back in Ledger Live again, please see this article.

Deposit still missing?

  • Is the missing deposit an Ethereum ERC-20 token? This article might help.
  • Is the missing deposit an ETH or ERC-20 token coming from Binance? This article might help.
  • Is the missing deposit a Tron TRC-10 or TRC-20 token? This article might help.
  • Something else? Please request assistance from our support team.

 

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