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Where is my Ethereum ERC20 token deposit?

If you sent Ethereum (ETH) or ERC20 tokens to your Ledger device, but the deposit is not visible in Ledger Live, follow the step-by-step guide below to solve this issue.

 Ledger Live doesn't display my withdrawal/transfer from the exchange to my Ledger account

If your ETH/ERC20 token withdrawal or transfer from an exchange to your Ledger account isn't showing up in Ledger Live, here are a couple of things to check:

  • Check if you've used the correct network to receive your assets: When receiving assets on your Ledger account from Coinbase, you may be given a choice of network for withdrawal. It is crucial to choose the correct network so you can see your assets on the account in Ledger Live. If you've chosen the wrong network, it could be the reason why you can't see your assets in Ledger Live. Learn more
  • Check the transaction type: Exchanges like Coinbase, Binance, Kraken, and others often batch Ethereum (ETH) withdrawals to reduce network fees. These batched transactions are processed by smart contracts and recorded as internal transactions on the Ethereum blockchain. It's important to know that older versions of the Ledger Live app do not display these batched transactions.

    To solve this issue,  make sure to update the Ledger Live app to the latest version via the notification banner or directly through ledger.com/ledger-live then clear the cache in the app. For details on these transactions, you can also check the 'Internal Transactions' section of your Ethereum account on Etherscan at etherscan.io


Check if your ERC20 token is supported 

ERC20 tokens are tokens issued on the Ethereum blockchain. Although your Ledger device can secure most Ethereum ERC20 tokens, not all ERC20 tokens are supported by the Ledger Live app. Non-supported ERC20 token deposits will not show in Ledger Live and will not create a transaction record in the Latest operations section in Ledger Live.

To check if your token is supported, make sure you have the latest Ledger Live installed on your computer or phone:

  1. Open Ledger Live.
  2. Go to the Accounts section.
  3. Click Add account.
  4. In the field "Choose a crypto asset" type a name or ticker or both of your ERC20 token. For example Tether USD (USDT)
  5. You should see your token in the drop-down with the different networks that are supported in Ledger Live: 
    • Ethereum - ERC20 token.
    • Binance Smart Chain- BEP20 token.
    • Tron - TRC20 token.
    • Polygon - ERC20 token on Polygon network.
    • Algorand - Algo token.
    • Elrond - Elrond token.
    • Stellar - Stellar network tokens
  6. If you see your token name with the Ethereum label, it means that your ERC20 token is supported in Ledger Live.

Screenshot_2022-11-21_at_10.21.03.png

My ERC20 token is on the list My ERC20 token is not on the list
This means that the token is supported by Ledger Live. Supported tokens should appear in Ledger Live under your ETH balance. If the missing tokens are supported by Ledger Live but still won't show in the app, something else might be causing the issue. In this case, please reach out to support. In your request, please describe the issue and, if possible, include the transaction ID of the missing deposit(s).

Managing tokens not supported in Ledger Live

Try using Zerion in Ledger Live first
Zerion is a versatile portfolio manager designed for managing EVM (Ethereum Virtual Machine) accounts, including networks like Ethereum (ETH), Polygon (MATIC), Arbitrum (ARB), Optimism (OP Mainnet), Base, Binance Smart Chain (BNB), and many others. With its EVM-centric approach, Zerion typically displays a broader range of ERC20 and BEP20 tokens compared to Ledger Live. You can access Zerion through the Discover section in Ledger Live. Once in Zerion, simply select the appropriate blockchain network and navigate to the 'Tokens' section to view the tokens held in your Ledger account.
 
Token not visible in Zerion? Try Metamask
Connect your Ledger device to Metamask by following the step-by-step instructions provided here. By connecting correctly, you can manage your tokens in MetaMask while still keeping them secure with Ledger. MetaMask does not detect all tokens in your account automatically. To add a new token to MetaMask:
  1. Verify that MetaMask is connected to the correct network. Learn more.
  2. If needed, connect to the correct network by using Chainlist.
  3. Finally, add your token to MetaMask by following these instructions.

Request the addition of ERC20 tokens to Ledger Live

Reach out to our Support Team

In the first message, please indicate the asset you want to see in Ledger Live and provide any useful information such as: 

Ledger will review the list of tokens on a monthly basis. If signed, the new tokens will become available after a Ledger Live update. Ledger reserves the right to decide which token will be listed.

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