The error messages: Bitcoin app required, Ethereum app required or Sorry, this app is required may occur when you try to install or remove apps in the incorrect order. Follow the steps below to solve this.
Uninstall and reinstall all apps
- Go to My Ledger in Ledger Live.
- Uninstall all dependent apps from your device. Don't worry, uninstalling apps does not affect your crypto assets. The private keys providing access to your crypto assets stay safe on your device.
- Uninstall all stand-alone apps from your device: Bitcoin, Ethereum and Nano.
- Install the stand-alone apps so you have the latest version.
- Install the dependent apps.
The problem should now be solved.
Stand-alone and dependent apps
- Install apps: Start with the stand-alone apps and end with the dependent apps.
- Uninstall apps: Start with the dependent apps and end with the stand-alone apps.
Click on a stand-alone app below to see which apps depend on it.
The following apps are dependent on the Bitcoin app:
- Bitcoin Test
- Bitcoin Cash
- Bitcoin Gold
- Bitcoin Private
The following apps are dependent on the Ethereum app:
- Ethereum Classic
- RSK Test
The following app is dependent on the Nano app: