Windows security popup

The Windows 10 May edition (Windows 1903) changes how Windows interacts with Ledger devices, leading to a security popup when using web apps. Either try the instructions below or, if it still does not work, use downloadable wallets such as the MyCrypto Desktop app.

Ledger Nano S and Ledger Nano X

Your Ledger Nano S or Ledger Nano X may continue to function if you follow the instructions below. First, make sure your Ledger Nano S runs the latest firmware and the latest app versions.

Instructions

Windows will display a security popup when you use your device with web wallets such as myetherwallet.com, Yoroi wallet, and MetaMask.

  1. Move the popup to the side. Do not click on Cancel or X. Your device may freeze and will need to be reconnected.
  2. Verify the transaction details.
  3. Confirm the transaction. 

Ledger Blue

Ledger Blue users should either use Ledger Live or postpone updating Windows until we release firmware update for the Ledger Blue.

Learn more

  • Advanced users can find more details on our dedicated blog post.
  • Still having problems? Please reach out to Ledger Support.
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