The Windows 10 May edition (Windows 1903) changes how Windows interacts with Ledger devices, leading to a security popup when using web apps. Either try the instructions below or, if it still does not work, use downloadable wallets such as the MyCrypto Desktop app.
Ledger Nano S and Ledger Nano X
Windows will display a security popup when you use your device with web wallets such as myetherwallet.com, Yoroi wallet, and MetaMask.
- Move the popup to the side. Do not click on Cancel or X. Your device may freeze and will need to be reconnected.
- Verify the transaction details.
- Confirm the transaction.
Ledger Blue users should either use Ledger Live or postpone updating Windows until we release firmware update for the Ledger Blue.