Beware of phishing attacks, Ledger will never ask for the 24 words of your recovery phrase. Never share them. Learn more

Solutions to most common issues

If you're having difficulties using Ledger Live with your Ledger device, you can find solutions to the most common problems in this article. Please follow up on your support ticket if you've found the answer to your question in case you had already contacted us.

  Security best practices

  • Reminder: Anyone with access to your 24-word recovery phrase can take your assets.
  • Never enter your 24-word recovery phrase anywhere else than on your Ledger device.
  • Beware of phishing attempts. Ledger will never ask you for your 24-word recovery phrase. 
  • Only use our official contact form at ledger.com/support.
Learn more

Connection issues: Device won't connect?
  • If you’re experiencing USB connection issues, please try the following solutions:
    • Change the USB cable if possible. Try removing any dongles or docks you're using.
    • Try different USB ports.
    • If the problem persists, please try other solutions listed in this article.
  • If you’re on Windows, one of the following solutions could fix your connection issue:
    • Right-click on Ledger Live to run it as Administrator.
    • Try updating the USB drivers. Learn how to update the USB drivers in the Windows section of this article.
  • For Bluetooth connection issues, try to reset the Bluetooth pairing on your Ledger Nano X and on your phone. For step-by-step instructions, refer to this article.
I'm seeing the wrong price for my token

Due to different reasons, the fiat value of crypto assets may be showing incorrectly or be missing in Ledger Live. Check this article to find out why it is happening and how to solve it.

Lost / broken / stolen Ledger device

In case of damage, loss, or theft of your Ledger wallet device, you can get back access to your accounts thanks to your 24-word recovery phrase by restoring it on a new Ledger device. If you have lost your device, rest assured, your PIN code should prevent any thief to steal your crypto assets. Indeed, after three incorrect PIN codes, your lost Ledger device will get reset to its factory settings, erasing the 24-word recovery phrase it holds. 

Keep in mind that your 24-word recovery phrase is what is stored on your Ledger device and grants access to your funds. You must never reveal it and never lose it.

Issues with managing ERC-20 Tokens
You have the power to manage a wide range of ERC20 tokens in Ledger Live. Ledger Live supports numerous ERC20 tokens - you can check out our list of supported crypto assets to see which tokens are included. If a token is not yet supported, don't worry. You can still use your Ledger device to manage them by connecting to a third-party wallet such as MEW, MyCrypto, or MetaMask while we work on adding your token to Ledger Live.
How do I receive crypto?
Your Ledger device allows you to receive a wide range of crypto assets by generating a receive address in the Ledger Live app. Even if an asset isn't currently supported by Ledger Live, you can still manage it through an external wallet. Simply use your Ledger device to generate a receive address and then use that address in your external wallet to receive the asset. With Ledger, you have a convenient and secure way to manage all of your crypto assets.
How do I connect to MetaMask?
You can connect to MetaMask using this tutorial. Be sure to have enabled the blind signing in the settings of the ETH app. If you're having MetaMask connection issues, please refer to this article to learn how to solve them.
How do I create a Hedera (HBAR) account?

Users of Hedera (HBAR) can now create a wallet for their digital assets in Ledger Live via HashPack.  Please follow our step-by-step tutorial provided by Ledger to seamlessly create and manage your HBAR wallet in Ledger Live.

Accounts won't synchronize
  • Synchronization error in Ledger Live: This may occur after a temporary outage of one of our blockchain explorers. To solve this, make sure you use the latest version of Ledger Live and clear the cache in Ledger Live (Settings > Help > Clear Cache). Learn more >
  • Still not working? On our status page, you can see whether there is a known problem with our services.
Set up a new device or restore from a recovery phrase

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