Fix an incorrect balance

If your balance or transactions are incorrectly displayed in the Ledger Live application, there may be a problem with network synchronization. You can try to fix this by clearing the cache.

Clear the cache

The transactions of the accounts in your portfolio are downloaded from the blockchain network. This data, the cache, is stored on your smartphone and optionally encrypted with your password. Clear the cache to delete the downloaded data and force a full resynchronization with the network.

  1. Tap on the  Settings tab.
  2. Tap on the Help section.
  3. Choose Clear cache.
  4. Confirm by tapping Clear after reading the instructions. The application will then reopen to your dashboard.

Once Ledger Live is synchronized, your balance should be correct.

Balance still incorrect?

  • Ethereum smart contracts are currently not supported. ETH sent by a smart contract will not be added to your balance.
  • Check the status of our network service on our status page.
  • Request assistance from our support team in case of doubt.
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