Solving a MetaMask connection issue

In this article, you will learn a few tips that can help you connect your Ledger device to Metamask.

Most Metamask connection issues can be avoided by following the tips below.

 Please go through each item carefully then try connecting your Ledger device to Metamask again.

  • Switching browsers might solve the issue. we recommend using Chrome or Firefox.
  • Ensure that Metamask is updated to version 10.5.2 or above. You can learn how to check your Metamask version here.
     Chrome users can manually force an update by going to Manage extensionsDeveloper mode > Update
    mm_update.gif
  • Ensure that your Ledger device runs the latest firmware version. You can learn more here (Nano S users) or here (Nano X users).
  • Ensure that your Ledger device is running the latest version of the Ethereum (ETH) app. Learn more here.
  • Ensure that Ledger Live is closed otherwise it might prevent your Ledger device from connecting to Metamask.
  • Open the Ethereum (ETH) app on your Ledger device before starting the "Connect Hardware Wallet > Ledger > Continue" sequence in Metamask.
     This also applies to other EVM-compatible blockchain apps like Polygon, Binance Smart Chain, etc.
    open_eth_app_new.gif
  • Ensure that blind signing is enabled in the Ethereum app settings on your Ledger device. Learn more here.
  • Ensure that Metamaks is opened in a tab by clicking the "three dots" icon and selecting Expand View. If you're on Chrome, go to Settings > Advanced > Preferred Ledger Connection Type and select WebHID:
    webHID_MM.gif
  • If the issue persists, try resetting your Metamask account by going to Settings > Advanced > Reset Account. Once your account is reset, restart your browser and try connecting your Ledger device to Metamask again.
     Resetting your Metamask account is safe but it will wipe your transaction history in the Activity tab in Metamask.

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