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Resetting your Ledger Live password

If you lost or forgot your Ledger Live password, you can reset your password by resetting Ledger Live. Resetting Ledger Live erases all settings and accounts on your computer. Once you have reset Ledger Live, you can then choose a new password and add your accounts back with your Ledger device.

NOTE: By resetting Ledger Live, you will not lose your crypto assets since your private keys giving access to your funds remain secure on your Ledger device and are backed up by your recovery phrase.

Resetting a lost or forgotten password

  Ledger Live Desktop   Ledger Live Mobile
  1. On the Locked screen page, click on I lost my password.

    reset_LL.gif

  2. After reading the warning, click on the Reset button. 
  3. On the Welcome to Ledger page, click on the Get Started button.
  4. Select your Ledger device.
  5. Scroll down to the Already have a recovery phrase? section, then click on the Connect device option. 

    Reset_LL.png

  6. On the Genuine check page, click on the Check my Nano button to verify that your device is genuine.
  7. Confirm on your Ledger device the connection to the PC.
  8. Once it’s confirmed that your device is genuine, click on Continue.
  9. In Ledger Live, go to Settings, then click on the Password lock toggle ( ).

    reset_LL_lock.gif

  10. Set up a new password. For step-by-step instructions on how to set up a password, refer to the following article: Set up password lock.  
  11. Add your accounts back. For more information on how to add your accounts, refer to the following article: Add your accounts.

How to reset your Ledger Recover Password

If you are a subscriber to Ledger Recover, an optional paid backup service for your seed, and need to reset your password for the Recover service with your email, you can do so in Ledger Live. Follow the steps outlined in this guide.

If you are not a Ledger Recovery subscriber and need to reset your Ledger Live lock password, simply follow the same steps outlined above

 

 I am not able to log into Ledger Live with my email

Newer versions of the Ledger Live app now feature a 'Log in to Ledger Recover' option during the initial step of the installation process. This option prompts you to enter your Ledger Recover email and password and is specifically designed for subscribers of Ledger Recover, an optional paid service for Ledger users. If you are not a Ledger Recover subscriber, please choose the 'Get started' option instead. This will guide you through the standard setup process for Ledger Live. Note that the regular setup does not require an email and password, as Ledger Live is a local application with data stored exclusively on your device.



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