Support Docs

WebSocket error in Ledger Live

A WebSocket error indicates a problem with the connection between your Ledger device and the Ledger Live application. Some users have reported facing this error message by using Ledger Live in places with restricted internet access.  

Possible solutions

  • Close all other programs.
  • Turn off your anti-virus and firewall temporarily. Consider whitelisting Ledger Live if this solves the problem. 
  • Restart your computer.
  • Try on another computer
  • Try accessing the internet via a different network (home, work, mobile hotspot, etc.).
  • Consider using a VPN.