Ledger Live crashes after update

Some users experience a crash at launch after updating to Ledger Live version 2.0. Affected Windows users should download the Microsoft Visual C++ redistributable. MacOS and Linux users may update manually to version 2.0.1. Step-by-step instructions are available below.

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Windows users

Ledger Live version 2.0 may crash for some users, showing an error screen at launch. Do not click the Restart button, as this will cause device connection and synchronization errors. 

Solution

  1. Close Ledger Live.
  2. Download the Microsoft Visual C++ redistributable package.
    Learn more about this on Microsoft's website.
  3. Open the vc_redist.x64.exe file that you just downloaded.
  4. The package will install the required components on your computer.
  5. You can now use Ledger Live again.

Linux or macOS

If you encounter a crash when running Ledger Live 2.0.0 on macOS or Linux, please download and install version 2.0.1, which includes a fix.

  1. You can download this version from ledger.com/ledger-live/download and verify its signature here if you want to.
  2. If your password no longer works after the downgrade, please delete the user data folder. The password function is not compatible with a version downgrade. Choose your platform below:

MacOS 

  1. Copy the following address:
    ~/Library/Application Support
  2. Open a Finder window.
  3. On the top menu bar, navigate to Go > Go to Folder or press the keyboard shortcut ⇧⌘G.
  4. Paste the address you copied at step 1 and click on Go.
  5. Locate the Ledger Live folder and delete it (drag to Trash or press ⌘ + delete keys).
  6. Start Ledger Live and choose the Skip device setup option when asked how to set up your device. Then add your accounts to restore your portfolio.

Linux 

  1. Navigate to the user data folder:
    ~/.config/Ledger\ Live
  2. Delete all files in the Ledger Live folder.
  3. Start Ledger Live and choose the Skip device setup option when asked how to set up your device. Then add your accounts to restore your portfolio.
If Ledger Live crashes after you've updated to 2.0
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