The Ledger Live application saves a detailed timeline of its events in a log file. Exporting these logs may be useful for troubleshooting purposes.
Use keyboard shortcut in Ledger Live Desktop
- Press CTRL + E on your keyboard immediately after encountering a bug or crash.
- Choose where to save the logs on your computer.
- Click Save.
- Include saved logs JSON file in your customer request ticket.
Export from Ledger Live settings
- Click on Settings cog in the top right corner of the app.
- Click on the Help tab.
- Navigate to the Save logs section and click Save.
- Choose where to save the logs on your computer.
- Click Save.
- Include saved logs JSON file in your customer request ticket.
- Tap on the Settings icon on the Portfolio tab.
- Tap on the Help section.
- Choose Save Logs.
- Choose where to save the logs on your phone.
- Include saved logs JSON file in your customer request ticket.
Export from an error message
You can export the logs directly from an error message in Ledger Live Desktop.
- Once you see an error message in Ledger Live, click Save logs.
- Choose where to save the logs on your computer.
- Click Save.
- Include saved logs JSON file in your customer request ticket.
You can export the logs directly from an error message in Ledger Live Mobile.
- Once you see an error message in Ledger Live Mobile, click Save logs.
- Choose where to save the logs on your phone.
- Include saved logs JSON file in your customer request ticket.
Help improve Ledger Live
Help our developers improve Ledger Live. Upload your logs to our contact form when you encounter a problem with the application. This may help our developers identify and solve the problem.