Important notices:
- Never return your 24-words
- Please keep in mind you have 14 days after the delivery to return your parcel. After this period, we will no longer be able to accept the return.
- We also warn you that the shipping fees for a return won't be refunded.
1/ Procedure of a return/refund within the 14 days
- You have to contact our support to receive a RMA (Return Merchandise Authorization) number.
- Your order invoice must be included in your return, with the mention "RETURN / REFUND" and the RMA number written on it.
- Our support will provide the return address.
- Your order will be refunded as soon as we will receive your parcel.
You have 14 days to return your parcel after the reception of the RMA number.
2/ You have already sent your parcel without contacting the Ledger support
- We have to warn that a return out of our procedure takes longer to process.
- If you didn't use a tracked delivery shipping method, you won't have any guarantee that your parcel has been delivered.
- Your order will be refunded as soon as we will receive your parcel.