How can I return my order after delivery?

Important information about returning an order

  • Orders must be returned within 14 days (not business days) after delivery of your order.
  • All shipping fees for returning an order will be incurred by the buyer.
  • You should never include your 24-word recovery phrase in the return package.
  • Please contact Ledger support to let us know that you would like to return an order.
I have informed Ledger I have not informed Ledger
  • Our support team will send you a Return Merchandize Authorization (RMA) number and provide the return address.
  • You have 14 days from the reception of the RMA number to ship the return package back to us.
  • In the return package, please include a copy of the order invoice with the written mention "RETURN / REFUND" and the RMA number.
  • Your order will be refunded as soon as we receive the return package.

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