1. Ledger Support
  2. Orders & Shipping
  3. Before the shipment

Delivery time

All shipments should encounter a delay of a few weeks due to the huge number of orders to dispatch.
Our teams are working hard to increase our capacity to send your purchase as soon as possible.
Shipments are notified as still in France, as long as parcels are not received and recorded at the arrival in the destination country. But it does not mean that your parcel has not been shipped, or did not left France.
All our products are shipped from our warehouse based in Vierzon (France).
Delivery times indicated apply once the order has shipped. Please note that orders currently ship within one to two working days.

Please keep in mind that no orders ship during weekends and French bank holidays.

Available shipping methods include DHL Express or Colissimo (standard) or both. Regardless of the shipping method you will go for, a signature will be required at the delivery.

Express delivery unavailable: Aland Islands, Antartica, Bouvet Island, Christmas Island, Cocos Islands, Heard Island & McDonald Islands, India, Isle of Man, Norfolk Island, Palestinian Territory, Pitcairn, Russian Federation, Saint Helena, Saint Pierre & Miquelon, San Marino, Sint Maarten, South Georgia & the South Sandwich Islands, Svalbard & Jan Mayen, Tokelau, Virgin Islands (U.S.), Wallis & Futuna, Western Sahara.

Disclaimer: in case you contact the carrier for the removal of the signature request option, be warned that no claim will be accepted for a delivery to a wrong person/address, or for a missing parcel to a front door.

 

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