If you cannot access your Ledger Nano S device, you forget your PIN code or you lose the recovery phrase, you immediately need to follow the steps outlined in this article to prevent losing your crypto assets.
Make sure your recovery phrase stays securely stored. Protect your confidential PIN code and 24-word recovery phrase to guarantee the highest level of security offered by your Ledger device. Beware of phishing attacks, Ledger will never ask for the 24 words of your recovery phrase. Never share them. Learn more >
Your Recovery sheet is a full backup of the private keys that provide access to your private keys. You must store it in a secure location. Anyone with access to your Recovery sheet can take your crypto assets without knowing the PIN code of your device.
If you do lose your Recovery sheet:
- Immediately send all your crypto assets to temporary accounts, like an exchange service or another hardware wallet.
- Enter three wrong PIN codes to reset your Ledger Nano S.
- Set up your Ledger Nano S as a new device.
- Then transfer back your crypto assets to your newly configured device.
You can download a new Recovery sheet below.