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Solving the 'device disconnected' error when swapping crypto with the Ledger Live mobile app

Status Created Updated
 Ongoing March 21, 2024 March 21, 2024
Summary

Users of the Ledger Live mobile app may encounter a 'device disconnected' error that causes cryptocurrency swaps via Changelly to fail. This typically occurs if the 'Exchange' app is already open on your Ledger device before starting the swap in Ledger Live.

Workaround

To resolve this issue, ensure you exit the 'Exchange' app on your Ledger device, so the device displays the dashboard showing all your apps. This step should be completed before initiating the swap in Ledger Live. After doing so, proceed to attempt your swap once more.

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