Beware of phishing attacks, Ledger will never ask for the 24 words of your recovery phrase. Never share them. Learn more

Ongoing issues - February 2024

Issue summary Status Created Last updated

Timeout of 60000ms exceeded for NEAR accounts.

You may encounter an error when trying to synchronize your NEAR account. This may cause you to be unable to add a NEAR account, send NEAR coins or stake NEAR coins in Ledger Live. It may also lead to incorrect NEAR balances being displayed or causing long synchronizations. A fix is available for desktop users. Learn more

 
Ongoing
February 16, 2024 February 26, 2024

Transfer_keep_alive error when sending max amount of Polkadot (DOT) and Kusama (KSM)

You may receive a "Transfer_keep_alive" error when sending the maximum amount of Polkadot (DOT) or Kusama (KSM) in Ledger Live desktop. Learn more

 
Ongoing
February 13, 2024 February 13, 2024
UNKNOWN_ERROR (0x6e12) when sending RIDE tokens from MultiversX (EGLD) account

You may receive an "UNKNOWN_ERROR (0x6e12)" message when sending RIDE tokens from MultiversX (EGLD) accounts in Ledger Live desktop. Learn more

 
Ongoing
February 12, 2024 February 12, 2024

Portfolio Balance Discrepancy When Hiding Tokens In Ledger Live

You may notice discrepancies between your Ledger Live portfolio value and the value of assets in your accounts in Ledger Live on both desktop and Mobile. Learn more.

 
Ongoing
February 8, 2024 February 8, 2024

Ledger Live not detecting old EVM addresses when adding accounts

You may experience issues adding older EVM accounts (Polygon, Arbitrum, Binance Chain, Arbitrum, Optimism, etc.) in Ledger Live.  Learn more.

 
Ongoing
January 25, 2024 January 25, 2024

Missing transactions in Osmosis (OSMO) account

You may notice that some transactions to and from your Osmosis (OSMO) account are not appearing in your transaction history in Ledger Live. Learn more

 
Ongoing
January 16, 2024 January 16, 2024

Missing transactions in Injective (INJ) account

You may notice that some transactions to and from your Injective (INJ) account are not appearing in your transaction history in Ledger Live. Learn more

 
Ongoing
January 16, 2024 January 16, 2024

Installation issues with Kadena, Pocket (POKT) on Ledger Nano S Plus following Firmware Update

A known compatibility issue has been identified with the latest version of the Ledger Nano S Plus firmware, which prevents the installation of the Kadena (KDA) and Pocket (POKT) apps following the firmware update to version 1.1.1. Learn more.

 
Ongoing
January 11, 2024 January 11, 2024

Error "byte array longer than desired length" with NEAR

Users of NEAR in Ledger Live may encounter an error stating "byte array longer than desired length" when attempting to stake/delegate or send their NEAR coins using Ledger Live Desktop or Mobile. Learn more

 
Ongoing
January 10, 2024 January 10, 2024

Can't find the right network when receiving supported tokens on Ledger Live Mobile

Users attempting to receive supported tokens on an EVM network might not see the option to do so on Ledger Live mobile. Learn more

 
Ongoing
January 5, 2024 January 5, 2024

Error While Selling BTC via Coinify in Ledger Live Mobile: “Not able to get signature fields”

Some users attempting to sell crypto via Coinify on Ledger Live Mobile are receiving the error message: "not able to get signature fields." Learn more.

 
Ongoing
December 18, 2023 December 18, 2023
Fixed issues
Issue summary Status Created Last updated

USDT (TRC20) not showing in Ledger Live Desktop v2.77.1.

As of Ledger Live Desktop version 2.77.1, Tron users will not see their USDT balance displayed within Ledger Live. We are actively investigating it to resolve this as quickly as possible. In the meantime, users can use their Ledger device with either Tronscan or Ledger Live Mobile. Learn more

 
Fixed
February 21, 2024 February 26, 2024
This is not a valid address when sending Casper (CSPR)

You may receive a "This is not a valid address" message when sending Casper (CSPR) via your Ledger Live Casper accounts, even though the address can be found on a CSPR block explorer.

 
Fixed
February 13, 2024 February 21, 2024

Polkadot (DOT) upgrade in progress

Polkadot (DOT) users in Ledger Live may encounter 'Polkadot Mainnet API is down' or 'Sorry, try again - API HTTP 503'  network errors when attempting to send, stake/nominate DOT, add new Polkadot accounts, or swap DOT coins. This issue is temporary as we are currently updating our Polkadot backend. Please try your transaction again later or connect your Ledger device to a Ledger-compatible third-party wallet like Talisman to continue managing your accounts as usual.

 
Fixed
February 19, 2024 February 21, 2024

Stacks (STX) Transactions stuck and failing

Due to a fee estimation error impacting the Ledger Live Stacks (STX) node, some users are reporting that their Stacks (STX) broadcast from Ledger Live are getting stuck for long periods before eventually failing.

 
Fixed
January 4, 2024 February 14, 2024

Temporary issue with Dogecoin (DOGE) in Ledger Live

Some users are facing an error "byte array longer than desired length" when trying to stake or send their NEAR in Ledger Live Desktop or Mobile.

 
Fixed
February 5, 2024 February 8, 2024

Ledger Live TRON accounts were removed automatically

Some users have reported that their Tron accounts or USDT balances have disappeared from Ledger Live after updating the app to version 2.75.0 on desktop and 3.37 on mobile.

 
Fixed
January 25, 2024 February 6, 2024

Was this article helpful?