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Ongoing issues

Issue summary Status Created Last updated

Transaction history not showing for Cosmos (ATOM) and Cosmos-based cryptocurrencies in Ledger Live

Within Ledger Live, cryptocurrencies from the Cosmos ecosystem do not display transaction histories due to the lack of indexing support from the nodes used. This does not affect the security or the accuracy of your crypto balances. To resolve this, desktop users should update Ledger Live to version 2.79.0 or higher, while mobile users may want to switch to the desktop version or use the block explorer to view transactions directly. Learn more.

March 27, 2024 April 19, 2024

'Transaction error' on block explorer when sending NEAR coins

After sending NEAR coins, you may encounter a 'Transaction error' message when searching for your transaction on a NEAR blockchain explorer. Learn more.

March 27, 2024 March 27, 2024

"Internal_Error:-32000: blobs limit in txpool is full..." error message when attempting to send Ethereum (ETH)

Users attempting to send Ethereum (ETH) coins or ERC20 tokens from their Ethereum account in Ledger Live may encounter failed transactions. Learn more.

March 27, 2024 April 5, 2024
'Device disconnected' error when swapping in Ledger Live

Users of the Ledger Live mobile app may encounter a 'device disconnected' error that causes cryptocurrency swaps via Changelly to fail. This typically occurs if the 'Exchange' app is already open on your Ledger device before starting the swap in Ledger Live. Learn more.

March 21, 2024 March 21, 2024

Temporary issue with Staking and Sending Solana (SOL) in Ledger Live desktop

In Ledger Live there is an issue with Solana (SOL) Staking & Sending that sometimes results in a 'Network Error' or 'Your transaction may have failed...' error message. Learn More

March 14, 2024 March 19, 2024

Transfer_keep_alive error when sending max amount of Polkadot (DOT) and Kusama (KSM)

You may receive a "Transfer_keep_alive" error when sending the maximum amount of Polkadot (DOT) or Kusama (KSM) in Ledger Live desktop. Learn more

February 13, 2024 February 13, 2024

Ledger Live not detecting old EVM addresses when adding accounts

You may experience issues adding older EVM accounts (Polygon, Arbitrum, Binance Chain, Arbitrum, Optimism, etc.) in Ledger Live.  Learn more.

January 25, 2024 January 25, 2024

Error "byte array longer than desired length" with NEAR

Users of NEAR in Ledger Live may encounter an error stating "byte array longer than desired length" when attempting to stake/delegate or send their NEAR coins using Ledger Live Desktop or Mobile. Learn more

January 10, 2024 January 10, 2024
Fixed issues
Issue summary Status Created Last updated

“-32000: transaction underpriced” Error when sending BNB or BEP20 tokens

Users may encounter an error when sending BNB or BEP20 tokens in Ledger Live Desktop and Mobile: "-32000: transaction underpriced: tip needed 3000000000, tip permitted..." Learn More.

March 26, 2024 March 28, 2024

Timeout of 60000ms exceeded for NEAR accounts.

You may encounter an error when trying to synchronize your NEAR account. This may cause you to be unable to add a NEAR account, send NEAR coins or stake NEAR coins in Ledger Live. It may also lead to incorrect NEAR balances being displayed or causing long synchronizations. A fix is available for desktop users. Learn more

February 16, 2024 March 26, 2024

Error While Selling BTC via Coinify in Ledger Live Mobile: “Not able to get signature fields”

Some users attempting to sell crypto via Coinify on Ledger Live Mobile are receiving the error message: "not able to get signature fields." Learn more.

December 18, 2023 March 20, 2024

Ledger Live Desktop v2.77.2 may incorrectly display your entire balance being sent for pending Bitcoin (BTC) transactions.

When sending a Bitcoin transaction, you may temporarily see your entire balance being sent out on Ledger Live Desktop version 2.77.2. This is purely a visual glitch and does not send out your full balance. This issue fixes itself once your transaction is confirmed. Learn more. 

February 28, 2024 March 20, 2024

"Txn-mempool-conflict" error when sending Bitcoin (BTC).

When attempting to send Bitcoin (BTC )or perform a swap from your Bitcoin account, you may receive the error 'txn-mempool-conflict' and be unable to broadcast any transactions. This issue can affect both the mobile and desktop versions of the Ledger Live app. Learn more.

February 29, 2024 March 20, 2024

Temporary NEAR account issues in Ledger Live

Users are experiencing difficulties with NEAR account functionalities in Ledger Live, including balance discrepancies, staking issues, account additions, and transaction processing, potentially stemming from temporary issues within the NEAR network or Ledger Live. Learn more. 

March 11, 2024 March 20, 2024

Temporary Swap Service Disruption with CIC and Changelly in Ledger Live's 'Swap' Tab

Users are currently unable to perform swaps using the "swap" tab in Ledger Live. This includes services like Changelly and Cripto InterCambio (CIC). You may also notice the message "currency not available for swap" being greyed out. Learn more. 

March 12, 2024 March 13, 2024

Temporary issue with swapping Solana (SOL) in Ledger Live

A current bug in the Ledger Live app might prevent Solana users from swapping Solana (SOL) coins for other cryptocurrencies such as Ethereum (ETH) or Bitcoin (BTC). This issue results in a 'Something went wrong. Please reconnect your device UNKNOWN_ERROR (0x6f00)' error message and block the swap. Learn more.

March 5, 2024 March 11, 2024

'Sorry try again - The server could not handle your request' error with Polkadot (DOT).

Ledger Live users may have encountered a 'Sorry, try again. The server could not handle your request - API HTTP 500/503' errors when performing actions such as sending, receiving, staking, bonding, nominating, swapping, synchronizing, or adding new accounts for Polkadot (DOT). This error typically indicates that Ledger Live is experiencing difficulties connecting to the blockchain network through Ledger's servers. This issue has now been fixed.

March 4, 2024 March 4, 2024

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