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Known issues

Issue summary Status Created Last updated
Issue with MultiversX (EGLD) Accounts in Ledger Live Mobile App

Some users have reported a bug in version 3.44.0 of the Ledger Live mobile app, where attempting to access a MultiversX (EGLD) account causes the app to crash. We are actively working on a fix, your fund are safe, this is purely a display issue. Learn more.

June 10, 2024 June 10, 2024

Bridge Transaction Issue with BASE in Squid

When setting up a bridge transaction within Squid using BASE as the initiating account/network, a ‘switch network' button appears (at the top and bottom of the page) that appears to do nothing. Learn more.

June 5, 2024 June 5, 2024

ParaSwap Approval Issue

Due to an approval issue, swaps on ParaSwap are currently unavailable. If located outside the United States, consider using 1inch as an alternative during this period. Learn more.

May 29, 2024 May 29, 2024

Staking Solana (SOL) in StakeKit Discover App crashes Ledger Live Desktop.

Certain actions, like Staking Solana (SOL) in the StakeKit Discover App, may cause crashes in Ledger Live desktop. Learn more

Apr 29, 2024 Apr 29, 2024

Transaction history not showing for Cosmos-based cryptocurrencies in Ledger Live

Within Ledger Live, cryptocurrencies from the Cosmos ecosystem do not display transaction histories due to the lack of indexing support from the nodes used. This does not affect the security or the accuracy of your crypto balances. To resolve this, desktop users should update Ledger Live to version 2.79.0 or higher, while mobile users may want to switch to the desktop version or use the block explorer to view transactions directly. Learn more.

March 27, 2024 April 19, 2024
'Device disconnected' error when swapping in Ledger Live

Users of the Ledger Live mobile app may encounter a 'device disconnected' error that causes cryptocurrency swaps via Changelly to fail. This typically occurs if the 'Exchange' app is already open on your Ledger device before starting the swap in Ledger Live. Learn more.

March 21, 2024 March 21, 2024

Temporary issue with Staking and Sending Solana (SOL) in Ledger Live desktop

In Ledger Live there is an issue with Solana (SOL) Staking & Sending that sometimes results in a 'Network Error' or 'Your transaction may have failed...' error message. Learn More

March 14, 2024 March 19, 2024

Transfer_keep_alive error when sending max amount of Polkadot (DOT)

You may receive a "Transfer_keep_alive" error when sending the maximum amount of Polkadot (DOT) in Ledger Live desktop. Learn more

February 13, 2024 February 13, 2024

Ledger Live not detecting old EVM addresses when adding accounts

You may experience issues adding older EVM accounts (Polygon, Arbitrum, Binance Chain, Arbitrum, Optimism, etc.) in Ledger Live.  Learn more.

January 25, 2024 January 25, 2024

Error "byte array longer than desired length" with NEAR

Users of NEAR in Ledger Live may encounter an error stating "byte array longer than desired length" when attempting to stake/delegate or send their NEAR coins using Ledger Live Desktop or Mobile. Learn more

January 10, 2024 January 10, 2024
Fixed issues
Issue summary Status Created Last updated

'Transaction error' on block explorer when sending NEAR coins

After sending NEAR coins, you may encounter a 'Transaction error' message when searching for your transaction on a NEAR blockchain explorer. Learn more.

March 27, 2024 May 20, 2024

Ledger Device: 'Invalid Data Received (0x6a80)' Error Message When Minting or Sending Runes

At this time, certain Runes operations are simply not possible with the Ledger Bitcoin app. While we address this issue, consider using hot wallets like Leather or Xverse which should offer more functionality. Please note that sending Runes to a Ledger-secured account may cause complications at this time. Learn more.

Apr 24, 2024 May 20, 2024

Supported BEP20 tokens are not showing in Ledger Live

Currently, supported BEP20 tokens are not appearing in Ledger Live under BSC accounts, which may show as empty. To resolve this issue, we recommend installing the latest version of Ledger Live Desktop (v2.81.2) and Mobile (v3.44).

May 15, 2024 May 20, 2024

Ledger Live Password Reset After App Update

Some Ledger Live desktop users may have encountered an issue where their passwords became invalid after updating to version 2.80.0. To resolve this issue, we recommend installing the latest version of Ledger Live Desktop 2.81.2.

May 15, 2024 May 20, 2024

Rocket Pool Display Issue

Users attempting to access the Rocket Pool app via the Discover tab in Ledger Live may experience an issue where no content appears, resulting in a blank screen. This affects both desktop and mobile versions of Ledger Live. Learn More

June 3, 2024 June 5, 2024

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