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Ledger One-Year Limited Warranty

Ledger One-Year Limited Warranty

The Ledger One-Year Limited Warranty is a voluntary manufacturer’s limited warranty.  For more information on which Ledger devices are covered by the Ledger One-Year Limited Warranty and how to obtain service, please visit here.

Ledger Devices & Consumer Law Rights

As a voluntary manufacturer’s limited warranty, the Ledger One-Year Limited Warranty is in addition to, and not instead of, rights provided by consumer law.  The Ledger One-Year Limited Warranty is not intended to limit such rights. For further information on your statutory rights as a consumer, please visit the following link.

How to Obtain Warranty Service

  • If you are experiencing issues with your Ledger device, please reach out to our support team for help.
  • Subject to the terms of the Ledger One-Year Limited Warranty, if your Ledger device is no longer working and you are within your warranty period:
    • for Ledger devices without Ledger Replace and purchased via Ledger.com, you can request a replacement via //my-order.ledger.com*
    • for Ledger devices purchased elsewhere  - please contact our support team.
    • for Ledger Replace customers in the U.S. and for faster replacement shipment, please contact our U.S. authorized warranty administrator, Bolt. Bolt Support can be contacted here

Ledger One-Year Limited Warranty & Ledger Replace

Ledger devices covered by the Ledger One-Year Limited Warranty have one year of hardware replacement coverage.  Ledger Replace extends your coverage and includes accidental damage protection.  Ledger Replace is an optional service and if purchased, operates alongside and in addition to your consumer law rights, alongside any rights you may have under the Ledger One-Year Limited Warranty.

For further details on the difference between the Ledger One-Year Limited Warranty and the Ledger Replace device protection plan, please see the table below:

  Ledger One-Year Limited Warranty Ledger Replace
Claim period 1 year from date of original retail purchase of Ledger device 3 years from date of purchase of Ledger Replace for your Ledger device
What is covered Please consult the full list of covered incidents in the Ledger One-Year Limited Warranty terms here.

Ledger Replace provides two years of additional coverage against device breakdown and three years of accidental damage coverage.

More details on what's covered can be found at Ledger Replace Plan T&Cs and dedicated FAQ page.
Cost of coverage Included along with a purchase of a Ledger device at no additional cost Available at an additional cost
How to make a claim For Ledger devices purchased via Ledger.com, you can request a replacement via //my-order.ledger.com.*

For Ledger devices purchased elsewhere  - please contact our support team.

Be ready to provide proof of purchase and prepare your device to be mailed in. Our team will examine your claim, and will proceed with a replacement upon receipt of your device.**

Submit your claim directly on the Ledger Replace plan portal.

* For customers in Brazil, replacement procedures may vary.  Please contact our support team for assistance.  

** During the period of the Ledger One-Year Limited Warranty, for Ledger Replace customers in the U.S. and for faster replacement shipment, please contact our U.S. authorized warranty administrator, Bolt. Bolt Support can be contacted here.

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