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Balance Issues in Ledger Live

This article discusses how to fix an incorrect balance in Ledger Live.

  Are my funds safe if my balance is off?

Rest assured, your funds are entirely secure. Ledger Live serves as a visual interface for accessing and managing various blockchains, without any impact on the safety of your funds seen in Ledger Live.

How to fix an incorrect balance

Update Ledger Live
Make sure you have the latest version of Ledger Live installed. If not, download and update to the most recent version.
Deactivate Discreet Mode
If your account balance displays as asterisks/stars (£*** or $***) instead of numbers, simply click the eye icon in the top right corner of the Ledger Live app to deactivate discreet mode. Learn more.
Check Ledger Live Status
Ledger Live relies on nodes operated by Ledger. If a node encounters performance problems, it may affect transaction visibility. Check the status page to monitor node performance.
Clear Cache
Go to:  Settings > Help > Clear cache or, check out this guide. Clearing the cache erases downloaded data and triggers a full resynchronization with the network.
Check Network
When receiving assets to your Ledger account from exchanges, double-check that you've selected the correct network.
Remove and Re-add the Account
If the problem continues, try removing and re-adding the account in Ledger Live. Here's a guide with step-by-step instructions.

Still seeing a wrong balance?

Please feel free to contact customer support, we're happy to help!

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