Beware of phishing attacks, Ledger will never ask for the 24 words of your recovery phrase. Never share them. Learn more

Withdrawing crypto from an exchange to your Ledger wallet? Read this.

Withdrawing or transferring crypto from an exchange to your Ledger wallet? 

Check out our step-by-step guides and video explainer located at the end of this article:

 Ledger Live doesn't display my withdrawal/transfer from the exchange to my Ledger account

If you don't see your withdrawal or transfer from an exchange to your Ledger account in Ledger Live, here are some key things to check:

  • Check if you've used the correct network to receive your assets: When receiving assets on your Ledger account from exchanges like Coinbase, Binance, or Kraken, ensure you've selected the correct network for withdrawal. Common options include Ethereum (ETH), Arbitrum, Optimism (OP Mainnet), Polygon (MATIC), and Binance Smart Chain (BNB). The correct network selection is essential for your assets to appear in the corresponding account in Ledger Live. If you've chosen the wrong network, this could be the reason your assets aren't visible. In case your coins have been received on a different network than intended, you can add the appropriate account in Ledger Live. Ledger Live supports multiple networks such as Ethereum (ETH), Arbitrum (ARB), Optimism (OP Mainnet), Polygon (MATIC), and Binance Smart Chain (BNB). Learn more.
  • Check the transaction type: Exchanges like Coinbase, Binance, Kraken, and others often batch Ethereum (ETH) withdrawals to reduce network fees. These batched transactions are handled by smart contracts and logged as internal transactions on the Ethereum blockchain. It's important to know that older versions of the Ledger Live app do not display these batched transactions.

    To solve this issue,  make sure to update the Ledger Live app to the latest version via the notification banner or directly through ledger.com/ledger-live then clear the cache in the app. For details on these transactions, you can also check the 'Internal Transactions' section of your Ethereum account on Etherscan at etherscan.io



  • Watch our helpful video guide at https://youtu.be/U9Hnum_bi3A


Was this article helpful?