I lost my Security card

If you lost your Security card, you can print a copy of it thanks to your Recovery sheet where you will find an hexadecimal identifier under the QR code:

  1. go to https://www.ledgerwallet.com/wallet/keycard
  2. copy the hexadecimal string in the blank field
  3. click on "generate a security card", to display your security card
  4. click on "print" to print it

 

If you also lost your Recovery sheet with your security card QR code, you will have to create and associate a new security card by resetting your Nano. Take care, this process will wipe your device, all your data will be wiped and you'll have to recover your wallet by importing your 24 words after the update.
 
  1. Make sure you have the 24 words of your backup correctly copied somewhere else
  2. go to https://www.ledgerwallet.com/wallet/keycard
  3. click on "Random key" and copy the hexadecimal string displayed in a safe place, it is the identifier of your new security card
  4. click on "generate a security card", to display your new security card
  5. click on "print" to print it
  6. Connect your Nano
  7. Go to https://fup.hardwarewallet.com/ 
  8. paste the identifier of your security card in the required field
  9. click on start update and follow carefully the instruction
  10. once the update done, don't create a new wallet: recover your previous wallet by importing your 24 words

 

If you lost your security card identifier AND your 24 wordsyou must empty your wallet immediately by transferring all your coins on another wallet (like Mycelium, Electrum, GreenBits, etc.) and go through the process of resetting your device, associating a new security card, and creating a new wallet where you will transfer these coins later:

  1. Send all your coins on another wallet you own (like Mycelium or whatever)
  2. Make sure you have the 24 words of your backup correctly copied somewhere else
  3. go to https://www.ledgerwallet.com/wallet/keycard
  4. click on "Random key" and copy the hexadecimal string displayed in a safe place, it is the identifier of your new security card
  5. click on "generate a security card", to display your new security card
  6. click on "print" to print it
  7. Connect your Nano
  8. Go to https://fup.hardwarewallet.com/ 
  9. paste the identifier of your security card in the required field
  10. click on start update and follow carefully the instruction
  11. once the update done, create a new wallet, copy carefully these new 24 words and keep them in a very safe place
  12. Send all your coins from Mycelium or any other wallet you own on this new wallet
Was this article helpful?
20 out of 33 found this helpful