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Windows Hello

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Install the Ledger Hello application on your Windows computer to unlock your Windows account using the Hello app on your Ledger Nano X, Ledger Nano S, or Ledger Nano S Plus device.

Setup instructions

Step 1. Set a PIN code

First you need to set a PIN code as an additional login method for your Windows account.

  1. Open PC Settings.
  2. Click Users and accounts in the left column.
  3. Click Sign-in options.
  4. Click the Add button under the PIN section.
  5. Enter your password to confirm your identity.
  6. Choose a PIN code. You can use this PIN code to unlock your account. 
Step 2. App installation
  1. Go to Ledger Hello in the Microsoft Store and click on Get.
  2. Install the Hello app on your device.
    1. Open the My Ledger in Ledger Live.
    2. Connect and unlock your device.
    3. If asked, allow the My Ledger on your device by pressing both buttons simultaneously.
    4. Find Hello in the app catalog.
    5. Click the Install button of the app.
      • An installation window appears.
      • Your device will display Processing... 
      • The app installation is confirmed.
Step 3. Setup
  1. Connect and unlock your device.
  2. Open the Hello app on your device.
  3. Open Ledger Hello on your computer.
  4. Choose a name for your device and click Register. 
  5. Confirm registration on your Ledger device.
  6. Type your PIN into the Windows Security prompt that appears.
  7. Your device will appear in the list of registered devices.

You can register up to 5 devices. Delete a registered device by clicking the trash icon, which shows when hovering the device line.

Unlock your session

  1. Connect and unlock your Ledger device.
  2. Open the Hello app.
  3. Your computer will unlock instantly if auto-unlock is enabled in the settings of the app.

Due to a limitation in Windows, Hello can only log into a locked session. Ledger Hello will be updated when Microsoft enables logging in after a log-off or restarting the computer.

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