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Solve error "Unknown Status Code: 28161"

This article explains how to solve the "Unknown Status Code: 28161" error that may appear when using a Ledger device with third-party wallet polkadot.js.

Solving error "Unknown Status Code: 28161"

error_28161.png

Ensure that you have the Polkadot or Kusama app open on your Ledger device if you encounter this error while attempting to sign a transaction. Verify that the device displays "Polkadot Ready" or "Kusama Ready".

Additionally, consider the possibility that another application, typically Ledger Live or a browser extension, might be interfering with the Ledger connection. Ensure that Ledger Live and any other apps/extensions utilizing Ledger are closed.

Are you still getting errors?

If you continue to see the error, please contact our Support team.

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