| Incident start date |
April 2023 |
| Incident end date |
Ongoing |
Problem Summary
Some Metamask users report experiencing USB connectivity issues when trying to connect to Ledger devices.
Workaround
Using Metamask
Firefox users: Firefox 114 broke U2F compatibility - disrupting the ability to connect Ledger or any other hardware wallets to MetaMask. Please use other browsers which support U2F or WebHID connection method type (eg. Chrome, Brave).
Chrome users: Ensure WebHID is selected in MetaMask > Settings > Advanced.
Additionally, make sure to enable HID devices as seen in the picture below:
To access this setting, you can click the following link in Chrome:
chrome://settings/content/hidDevices
Using a different browser extension
So far, no issues have been reported on other web3 browser extensions such as Ledger Extension, Rabby, or Taho.
The Ledger help center contains guides for how to set these up safely:
How to install Ledger Extension
Set up and use Rabby wallet to access your Ledger Ethereum (ETH) account
Conclusion
If, after checking these things, you still encounter issues, make sure you keep Metamask up to date in the event that a fix is rolled out.
You can follow us on Twitter at @Ledger_Support for updates.