Ledger Recover: How to recover access to your wallet

Recover access to your wallet

1. Get a new (or do factory reset) Ledger device and connect it to the Ledger Live app.
2. When setting up your device, select Restore using Ledger Recover.

   

3. Read carefully what you need to restore using Ledger Recover. Tick the checkbox if you meet all requirements and tap Confirm.
4. Select Restore using Ledger Recover by pressing both buttons on your device simultaneously.
5. Choose and confirm your PIN. 

Confirm your identity

1. Tap Confirm on your Ledger in the Ledger Live app.
2. Press both buttons of your device simultaneously to allow a secure connection.
3. Review your identity details displayed on the device.
4. Press both buttons simultaneously to confirm your identity.
5. Your Ledger device will display One-Time Security Code. Write down the code — it will be displayed only once — since you’ll need it in the next step.
6. Tap Verify with Veridas. 

ID verification may take a few hours to a few days.

Your identity is verified

1. Connect your Ledger device to a computer using a cable.
2. Navigate to Restore using Ledger Recover and press both buttons of your device simultaneously.

    Make sure to select Restore Using Ledger Recover and not Restore from Recovery phrase. If you select Restore from Recovery phrase, restart your device and choose to Restore Using Ledger Recover.

   

3. Choose and confirm your PIN. The device will display Log in to Ledger Recover on Ledger Live.

Backup for your Secret Recovery Phrase is being restored. Wait until the process is complete.